STEFANIA GONZALEZ
Urbandale,Mexico
Summary
Customer experience expert with over 7 years of experience across diverse industries and processes, specializing in , customer journey optimization, issue resolution, & digital support. Recognized for, implementing solutions that reduce resolution time & improve customer satisfaction, with a proven track record in enhancing service efficiency
Overview
14
14
years of professional experience
Work History
Customer Service Representative
John Deere
Johnston, Iowa, United States
03.2023 - Current
- Assist dealers from Latin America and Europe with display and receiver issues, ensuring effective problem resolution
- Manage activations, troubleshooting and enhancing customer satisfaction by reducing case resolution times
- Engage with dealers and customers to create and follow up cases.
- Diagnose equipment problems and predict what needs to be done, helping Dealers to minimize downtime and maximize productivity.
- Collaborate on team projects and meet metrics requirements, contributing to performance excellence
- Collaborate in the training of new employees, and help in projects that help the team performance.
Owner
Relyart
Guadalajara, Mexico
02.2013 - 07.2020
- Oversaw daily business operations and strategic planning to enhance growth in religious art sales across Mexico and Latin America
- Consulted with clients to understand their needs and propose tailored solutions, resulting in an increase in customer satisfaction
- Assessed supplier quality to maintain cost controls and maximize operational performance, reducing costs by 10%
- Developed sales presentations and promotional initiatives for key accounts, boosting brand visibility and increasing revenue
- Conducted quarterly operational and sales performance reviews, identifying improvement areas.
Asset Management Specialist
Corteva Agriscience
Guadalajara, Mexico
03.2012 - 02.2013
- Managed Corteva’s Latin America fleet, coordinating closely with HR to create and maintain asset policies
- Exceeded performance benchmarks by supporting voice of the customer initiatives and continuous improvement projects
- Monitored market trends and proposed strategies to capitalize on emerging opportunities, resulting in innovative fleet solutions
- Ensured compliance with corporate standards, policies, and regulations to promote a safe working environment
Customer Service Associate
EXXIM
Guadalajara, Mexico
08.2011 - 09.2012
- Implemented a record filing system that improved document organization and accessibility
- Coordinated orders and communicated instructions with vendors, contractors, and service personnel to streamline operations
- Developed spreadsheets and databases to track, analyze, and report sales and performance data, enhancing reporting
Education
Bachelor Of Business Administration - International Business
Universidad Panamericana
Campus Guadalajara 12.2012
Skills
- Sales Leadership
- Business Administration
- Client service
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Timeline
Customer Service Representative
John Deere
03.2023 - Current
Owner
Relyart
02.2013 - 07.2020
Asset Management Specialist
Corteva Agriscience
03.2012 - 02.2013
Customer Service Associate
EXXIM
08.2011 - 09.2012
Bachelor Of Business Administration - International Business
Universidad Panamericana