Stefania Libreros
St. Cloud,FL
Summary
Determined Business Owner with commitment to excellence and more than 10 years of experience. Effective collaborator promoting innovative management and customer focus. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CEO
American Best Gutters
06.2013 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established foundational processes for business operations.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw divisional marketing, advertising and new product development.
Builder Specialist
American Woodmark
06.2018 - 09.2020
- Assisted in ordering materials required to construct houses.
- Oversaw and monitored daily functions, timeliness, quality of workmanship and completion of work.
- Developed new business target lists, strategies and tactics for new account acquisition.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
Hostess
Del Frisco's Double Eagle
03.2017 - 03.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL12.2017
High School Diploma -
Harmony High School
Saint Cloud, FL05.2014
Skills
- Brand Management
- Crisis Management
- Strategic Visioning
- Business Development
- Organizational Agility
- Operational Excellence
- Market Analysis
- Effective Decision-Making
- Customer Focus
- Innovation Management
- Staff Management
- Cash Management
Certification
- Certified 120-Hour TEFL Certificate Course, International Open Academy - April 2021
Languages
Spanish
Native or Bilingual
Timeline
Builder Specialist
American Woodmark
06.2018 - 09.2020
Hostess
Del Frisco's Double Eagle
03.2017 - 03.2018
CEO
American Best Gutters
06.2013 - Current
Associate of Science - Business Administration And Management
Valencia College
High School Diploma -
Harmony High School
- Certified 120-Hour TEFL Certificate Course, International Open Academy - April 2021
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