Stefania Modica-Schott
Ruther Glen,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Great interpersonal skills for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Quality Management Coordinator
Northwell Health Peconic Bay Medical Center
Riverhead, NY
11.2019 - 06.2024
- Collaborated with multi-disciplinary staff (clinical and non-clinical) to improve overall patient care and response times.
- Facilitated education on best practices in clinical documentation and risk adjustment measures.
- Maintained up-to-date knowledge of relevant laws, regulations, guidelines, and industry standards.
- Communicated with governing bodies, department heads and medical staff.
- Identified areas for process improvement through data analysis techniques (PICG).
- Reviewed incident reports to determine potential causes / deviations from standards of care.
- Communicated with patients and family members ad hoc.
- Coordinated root cause analyses to investigate adverse events or near misses.
- Investigated customer complaints regarding service delivery issues.
- Created strategies for improving existing processes while minimizing risks associated with noncompliance.
- Completed day-to-day duties accurately and efficiently.
- Worked collaboratively with physicians, nurses and other healthcare personnel to ensure quality patient care.
Human Resources Specialist
Northwell Health Southside Hospital
Bay Shore, NY
03.2003 - 11.2019
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Provided guidance to managers on disciplinary action and performance management.
- Created training materials for new Leaders. Coordinated and managed new employee orientation program.
- Maintained confidential personnel files.
- Provided essential support to address individual HR needs of employees.
- Partnered with senior HR team to communicate company standards and policies.
- Advised management on compliance related to employee FMLA, ADA, EEO.
- Completed day-to-day duties accurately and efficiently.
Education
Certificate - Human Resources Management
St. Joseph's College
Patchogue, NY09-2007
Bachelor of Science - Business
St. Joseph's College
Patchogue, NY06-2006
Skills
- Six sigma
- Documentation management
- Microsoft office
- Customer satisfaction
Languages
Italian
Native/ Bilingual
Timeline
Quality Management Coordinator
Northwell Health Peconic Bay Medical Center
11.2019 - 06.2024
Human Resources Specialist
Northwell Health Southside Hospital
03.2003 - 11.2019
Certificate - Human Resources Management
St. Joseph's College
Bachelor of Science - Business
St. Joseph's College
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