Stefania Montesano
Vaughan,ON
Summary
Proactive with proven ability to build customer relationships and resolve complaints professionally. Skilled in cash handling, POS system operations, and maintaining compliance with store policies. Brings strong customer service skills and a commitment to improving customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
A&W Burgers
05.2012 - 07.2013
- Greeted customers and responded promptly to customer orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store menu and addressed customer concerns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Kitchen Cook
Hero Certified Burgers
09.2010 - 05.2011
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting deadlines during peak service hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Monitored food quality and presentation to maintain high standards.
Pizza Chef
East Side Marios
11.2007 - 03.2008
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
- Collaborated with team members to improve workflow efficiency and overall kitchen performance.
- Worked closely with front-of-house staff to ensure seamless communication between the kitchen and dining area for accurate order fulfillment and timely service delivery.
- Implemented daily prep tasks which contributed to smooth shift transitions between morning, afternoon, and evening crews.
- Fostered positive working environment through effective communication and time management.
- Provided exceptional customer service, addressing concerns promptly and ensuring positive experiences for patrons.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON06-2019
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- POS system operations
- Hospitality and accommodation
- Professionalism
- Multitasking
- Customer Satisfaction
- Flexible Schedule
Certification
Food Handler's Certification
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
A&W Burgers
05.2012 - 07.2013
Kitchen Cook
Hero Certified Burgers
09.2010 - 05.2011
Pizza Chef
East Side Marios
11.2007 - 03.2008
Bachelor of Arts - Psychology
York University
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