Stefania Ortega
Jersey City
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
Work History
Package Handler
Statco Warehouse
Jersey City
05.2019 - 02.2025
- Sorted packages by size and destination for accurate distribution.
- Maintained cleanliness and organization of work areas consistently.
- Assisted team members in meeting daily workload demands effectively.
- Inspected packages for damage before processing shipments carefully.
- Collaborated with colleagues to streamline package handling processes regularly.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
- Stacked boxes onto pallets in an efficient manner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Labeled parcels accurately according to company guidelines.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Followed company policies and procedures for secure package handling.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Organized packages according to type, size, destination, and other specifications.
- Communicated effectively with supervisors regarding any logistical issues.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Administrative Assistant
Diseños MOB
Guayaquil, EC
01.2014 - 04.2019
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and meetings for team members and executives.
- Assisted in preparing reports and presentations for internal meetings.
- Communicated with clients and vendors to facilitate smooth transactions.
- Handled incoming calls and directed inquiries to appropriate departments.
- Supported accounting functions by processing invoices and expense reports.
- Trained new employees on company policies and administrative processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Clerical Assistant
Universidad Católica Santiago de Guayaquil
Guayaquil, EC
12.2010 - 05.2013
- Organized and maintained office files and records for efficient retrieval.
- Assisted in preparing documents and materials for academic meetings and events.
- Coordinated scheduling of appointments and meetings for faculty and staff.
- Managed incoming calls and inquiries, providing information as needed.
- Supported data entry tasks using university management systems for accuracy.
- Collaborated with team members to streamline administrative processes effectively.
- Prepared reports and summaries based on departmental activities and needs.
- Facilitated communication between departments to enhance workflow efficiency.
- Assisted with filing documents and maintaining records.
- Assisted with special projects as needed by management team.
- Maintained an organized filing system of paper documents.
- Greeted visitors and customers in a friendly, professional manner.
- Inputted data into spreadsheets for tracking purposes.
- Scanned documents into digital format for storage purposes.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Updated customer contact information in the system database.
- Prepared documents such as letters, memos, agendas.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Managed incoming and outgoing mail correspondence.
- Ordered office supplies to maintain adequate inventory levels.
- Scheduled meetings and appointments for department heads.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Customer Service Executive
Universidad Catolica Santiago de Guayaquil
Guayaquil, EC
05.2005 - 11.2010
- Assisted students and parents with inquiries about academic programs and services.
- Processed student registrations and maintained accurate records in the database.
- Resolved customer complaints through effective problem-solving techniques.
- Monitored service quality and suggested improvements for enhanced efficiency.
- Facilitated orientation sessions for new students to familiarize them with resources.
- Communicated effectively with team members to ensure timely response times for customers.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Education
Femenino Espirtu Santo
Guayaquil, EC, Guayas Skills
- Package sorting
- Damage inspection
- Inventory management
- Process improvement
- Data entry
- Team collaboration
- Time management
- Effective communication
- Employee training
- Customer service
- Organizational skills
- Flexibility
- Packaging
- Shipping and receiving
- Package pickup and delivery
- Daily log maintenance
- Warehouse safety
- Loading and unloading
- Order picking
- Adaptable to change
- Order picking and processing
- Sorting packages
- Package scanning
- Packing boxes
- Package preparation
- Product packing
- Interpersonal communication
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Package Handler
Statco Warehouse
05.2019 - 02.2025
Administrative Assistant
Diseños MOB
01.2014 - 04.2019
Clerical Assistant
Universidad Católica Santiago de Guayaquil
12.2010 - 05.2013
Customer Service Executive
Universidad Catolica Santiago de Guayaquil
05.2005 - 11.2010
Femenino Espirtu Santo