Stefania Serna Betancourt
Riverhead,NY
Summary
Guest Satisfaction: Increased guest satisfaction, demonstrated through positive feedback due to consistency and attention to detail in cleaning.
Maintaining Health and Safety Standards: Implementing cleaning practices that meet hygiene and safety standards, contributing to a healthy and safe environment for guests and staff.
Overview
4
4
years of professional experience
Work History
House Cleaner
Alex Ramos
10.2024 - Current
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
House Cleaner
Heather Kaplan
09.2024 - Current
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
- Reduced allergens in homes by focusing on deep-cleaning carpets, upholstery, and other surfaces.
- Continuously researched new cleaning tools, products, and techniques to stay up-to-date on industry trends and best practices.
Housekeeper
Joanna Khouri
06.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
Housekeeper
Carol Langer
06.2024 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Housekeeper
Arthur Lynch
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeper
Adriane Stark
05.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Housekeeper
Natalya Krichmar
05.2021 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
Housekeeper
Donna Hannigan
04.2021 - Current
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeper Manager
Jannete Donoche
02.2022 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Housekeeper Manager
Carly Langer
09.2021 - 02.2022
- Provided ongoing coaching, feedback, and development opportunities for team members to enhance their skills and career growth potential.
- Cultivated strong relationships with vendors to secure optimal pricing on cleaning products and equipment.
- Developed comprehensive training materials to standardize procedures across the entire housekeeping department.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining professionalism at all times.
- Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
- Streamlined inventory management processes for cleaning supplies, linens, and amenities.
- Managed laundry sorting, washing, drying, and ironing.
Education
Master Of Applied Science - Comprehensive Management
FUNANDI
Pereira, Colombia 11.2011
Environmental Engineer -
UCEVA
Tulua,Colombia 01-2008
Skills
- Attention to detail
- Knowledge of cleaning products and equipment
- Time management
- Ability to work under pressure
- Organization and planning
- Health and safety knowledge
- Communication skills
- Physical resilience
- Focus on customer satisfaction
- Flexibility and adaptability
- Discretion and respect for privacy
- Ability to solve problems
- Ability to work in a team
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
House Cleaner
Alex Ramos
10.2024 - Current
House Cleaner
Heather Kaplan
09.2024 - Current
Housekeeper
Joanna Khouri
06.2024 - Current
Housekeeper
Carol Langer
06.2024 - Current
Housekeeper
Arthur Lynch
05.2024 - Current
Housekeeper
Adriane Stark
05.2022 - Current
Housekeeper Manager
Jannete Donoche
02.2022 - 05.2024
Housekeeper Manager
Carly Langer
09.2021 - 02.2022
Housekeeper
Natalya Krichmar
05.2021 - Current
Housekeeper
Donna Hannigan
04.2021 - Current
Master Of Applied Science - Comprehensive Management
FUNANDI
Environmental Engineer -
UCEVA
Similar Profiles
Omar AwaadOmar Awaad
Kona Security at Alex RamosKona Security at Alex Ramos
Christine MailletChristine Maillet
Controller at Obra Ramos Construction, LLC – Obra Ramos Excavation, Inc – H&R Equipment, IncController at Obra Ramos Construction, LLC – Obra Ramos Excavation, Inc – H&R Equipment, Inc
MArcelo Moraes de OliveiraMArcelo Moraes de Oliveira
Advogado at Ramos & Ramos AssociadosAdvogado at Ramos & Ramos Associados
Antony Ortega AbreuAntony Ortega Abreu
Valet at Check ValetValet at Check Valet
Ana MunguiaAna Munguia
Assistant at Stonybrook Southampton HospitalAssistant at Stonybrook Southampton Hospital