Stefania Uricoechea
Miami,FL
Summary
Exceptional communication skills
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Clearance Representative 2
Baptist Outpatient Services, INC
Miami, FL
04.2019 - Current
- Effectively verifies insurance benefits along with necessary authorization requirements
- Effectively meets accuracy and productivity standards
- Positive attitude, self -motivated and encourages others
- Assists co-workers by answering questions and concerns on a private and public microsoft teams communication.
- Resolves patients complaints in a professional manner while remaining empathetic to their concerns.
- Leads by example, consistently meeting and exceeding department standards
- Resource for leadership by constantly taking ownership of escalations from patients as well as from doctors offices or other departments
- Answered phone calls and directed them to appropriate personnel.
- Demonstrates strong problem solving skills when faced with challenging situations or complex inquiries from patients.
- Demonstrates exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Established positive relationships with patients through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all patients needs were met effectively.
- Consistently met daily performance goals set by management
Administrative Assistant
Baptist Hospital & West Kendall Baptist Hospitalist Group
05.2018 - 01.2019
- Provide administrative support to WKBH as well as BHM Hospitalist Physicians, Business Office Manager, and Supervisor for both Baptist Hospital and West Kendall Hospitalist Group
- Maintain all documentation related to the above
- Creates charges for Home Health Agencies using ICD 10 codes
- Assist with coordination of Credentialing and on boarding for newly credentialed physicians
- Perform numerous administrative tasks independently and as directed, such as collection, sorting, distribution of mail/filing, maintenance of office supplies, data entry, and mailing
- Inform Medical staff and Hospitalists administration of any and all schedule changes to ensure patient satisfaction is met
- Process work requests related to office equipment, media equipment, faxes, copiers, computers and printers, etc
- Ordering of office supplies and distribution of department mail
- Organization of center functions; staff luncheons, fundraisers and holiday activities.
Customer Service Representative
Arise Virtual Solutions Inc - Miramar, FL
12.2015 - 06.2016
- I was assigned to work remotely for Carnival Cruise Lines as a customer service representative
- Answered many calls per day by addressing customer inquiries, solving problems and assisting with their bookings
- Described itineraries to customers and accurately explained details of their booked cruise, or helped them make the decision to book their cruise
- Politely assisted customers via telephone
- Implemented marketing strategies which resulted in packages sales
- Assisted customers with food selection, inquiries and order customization requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Routinely answered customer questions regarding pricing, insurances, packages, amenities, etc.
Education
Associate of Science - Acupuncture and Massage
College
01.2009
High School Diploma -
Miami Sunset Senior High School
01.2004
Skills
- Data Entry
- Customer Service
- Administrative Support
- Excel
- Bilingual
- Outlook
- Administrative Assistant
Certification
Driver's License
Personal Information
Title: Administrative Assistant
Timeline
Financial Clearance Representative 2
Baptist Outpatient Services, INC
04.2019 - Current
Administrative Assistant
Baptist Hospital & West Kendall Baptist Hospitalist Group
05.2018 - 01.2019
Customer Service Representative
Arise Virtual Solutions Inc - Miramar, FL
12.2015 - 06.2016
Associate of Science - Acupuncture and Massage
College
High School Diploma -
Miami Sunset Senior High School
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