Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hi, I’m
Stefanie Anderson
Fresno,CA
Summary
Overview
7
years of professional experience
Work History
Core staff/Swipe jobsFresno, CA
Customer Service Representative/Fact Finder
02.2022 - 02.2023
Job overview
- Liaised with claimants and employers through phone and email correspondence, successfully obtaining crucial missing information, resulting in a 25% decrease in processing time and an improved claims resolution rate
- Evaluating wages and earnings for UI determination
- Assessing eligibility requirements based on UI Code, Policies, and Procedures
- Document all internal and external interactions within appropriate tracking systems
- Answered 50-75 calls per shift to assist with customer questions and concerns.
- Updated databases with new and modified customer data.
- Made outbound calls to obtain account information.
Alorica Inc. (Verizon wireless)Clovis, CA
Call Center /Tech Support Agent
09.2015 - 03.2020
Job overview
- Handled 60-100 incoming calls daily from customers while maintaining quality standards for call duration time with a 90% first contact resolution
- Develop appropriate solutions in real-time to promote customer satisfaction and extend customer relationships
- Analyze customer motivation by gathering information and exploring concerns
- Utilized computer systems, databases, and other resources to research customer inquiries and respond appropriately
- Adapted quickly to changing demands in the call center environment by adjusting workflows to meet new requirements.
- Increased customer satisfaction ratings 40% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Strayer University
Bachelor of Science in Business Administration/ Marketing
01.2025
University Overview
Skills
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Microsoft Office Expertise
- CRM Software
- Microsoft Excel
- Inbound Customer Service
- Account management
- Technical Support
- Creative problem solving
- Complaint resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Self-confidence is like superpowers, once you believe in yourself magic begins to happen.
Timeline
Customer Service Representative/Fact Finder
Core staff/Swipe jobs
02.2022 - 02.2023
Call Center /Tech Support Agent
Alorica Inc. (Verizon wireless)
09.2015 - 03.2020
Strayer University
Bachelor of Science in Business Administration/ Marketing
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