Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie Bashore

Kokomo,IN

Summary

Adept at schedule coordination and fostering patient relations, my tenure at Community Howard Regional Health honed my expertise in HIPAA compliance and insurance verification. Leveraging teamwork and software proficiency, I streamlined operational efficiencies, enhancing patient care and reducing wait times, demonstrating a commitment to excellence in healthcare administration. Attentive Surgery Scheduler familiar with ICD-10 coding, EPIC and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive Surgery Scheduler familiar with ICD-10 coding, EPIC and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Attentive Surgery Scheduler familiar with ICD-10 coding, EPIC and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.

Overview

20
20
years of professional experience

Work History

Surgery Scheduler

Community Howard Regional Health
04.2018 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
  • Checked patients in and out and collected payments.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
  • Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
  • Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Minimized patient wait times through effective management of daily surgery schedules.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Received and routed laboratory results to correct clinical staff members.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Patient Service Representative

Community Howard Regional Health
07.2016 - 04.2018
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Built and maintained positive working relationships with patients and staff.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.

Telemetry Monitor Technician

Community Howard Regional Health
08.2005 - 07.2016
  • Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
  • Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
  • Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
  • Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
  • Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
  • Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
  • Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
  • Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
  • Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
  • Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
  • Streamlined the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
  • Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
  • Demonstrated commitment to providing exceptional patient care by maintaining a high level of competence and staying informed about best practices in cardiac monitoring.
  • Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Monitored patient activity during stress test to record data.
  • Educated patients on testing and preparation steps prior to procedure.
  • Communicated with healthcare workers and physicians concerning test results.
  • Scheduled patients for testing and conducted follow up calls to confirm and answer questions.

Housekeeping Cleaner

Community Howard Regional Health
06.2004 - 08.2005
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Operated electronic backpack vacuums and floor sweepers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Returned emptied garbage receptacles to proper locations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Changed bed linens and collected soiled linens for cleaning.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Handled requests for extra linens, toiletries and other supplies.

Education

No Degree - Nursing

Ivy Tech Community College of Indiana
Kokomo

High School Diploma -

Maconaquah High School
Bunker Hill, IN
06.2001

Skills

  • Schedule Coordination
  • HIPAA Compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Educating patients
  • Following up with patients
  • Patient Relations
  • Insurance Verification
  • Procedure Knowledge
  • Calendar Management
  • Checking in patients
  • Patient coordination
  • Facility coordinating
  • Maintaining confidentiality
  • Office Administration
  • Software Familiarity
  • EMR Updating
  • Payment Collection
  • Correspondence Writing
  • Verifying insurance
  • Time Management
  • Appointment Scheduling
  • Problem-Solving
  • Documentation Review
  • Organization and Time Management
  • Clerical Support
  • Collaboration and Teamwork
  • Critical Thinking
  • Computer Proficiency
  • Insurance Authorizations
  • Epic Systems
  • Office Coordination
  • Customer Service
  • CPT Coding
  • Medical Terminology
  • Medical Records Verification
  • Appointment Setting
  • Data Management

Timeline

Surgery Scheduler

Community Howard Regional Health
04.2018 - Current

Patient Service Representative

Community Howard Regional Health
07.2016 - 04.2018

Telemetry Monitor Technician

Community Howard Regional Health
08.2005 - 07.2016

Housekeeping Cleaner

Community Howard Regional Health
06.2004 - 08.2005

No Degree - Nursing

Ivy Tech Community College of Indiana

High School Diploma -

Maconaquah High School
Stefanie Bashore