Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Stefanie Belton

MC QUEENEY

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Telecommunications Customer Service RepresentitaveCustomer Service/Parts Delivery SpecialistData Entry ClerkResearcher

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: MC QUEENEY, USNew Braunfels, TXSan Marcos, TX
Open to relocation: No

Salary Range

$35000/yr - $55000/yr

Important To Me

Flexible work hoursWork from home optionPaid sick leaveWork-life balance

Summary

Detail-oriented professional with strong problem resolution and proficient data entry skills . Proven ability to enhance customer satisfaction through active listening and effective communication. Excellent multitasking abilities. Specialize in quality, speed and process optimization. Known for adaptability, with swift capacity to learn and apply new skills.

Overview

12
12
years of professional experience

Work History

Telecommunications Customer Service Representitave

Grande Communications
07.2011 - 08.2017
  • Resolved customer inquiries and issues through various communication channels, ensuring satisfaction and retention.
  • Assisted in training new team members on customer service protocols and software applications.
  • Implemented process improvements that enhanced response times and streamlined service delivery.
  • Managed escalated customer complaints effectively, fostering positive resolutions and relationships.
  • Diagnosed network connectivity problems, implementing solutions to restore service efficiently.
  • Managed high levels of call flow and responded to technical support needs.
  • Created user accounts and assigned permissions.
  • Composed sensitive, confidential reports and documentation.
  • Demonstrated strong attention to detail through accurate input of alphanumeric information from various sources.

Customer Service/Parts Delivery Specialist

Ashley Furniture Warehouse
09.2009 - 05.2011
  • Ordered parts efficiently to ensure timely completion of customer orders.
  • Led initiatives to improve customer satisfaction through effective communication and service quality.
  • Resolved customer concerns promptly and professionally, maintaining a high level of client satisfaction even during challenging situations.
  • Verified accuracy of parts against purchase orders to maintain inventory integrity.
  • Coordinated with warehouse team to streamline delivery schedules and optimize routes.
  • Assisted in training new staff on delivery procedures and safety protocols.
  • Processed large volumes of data with high accuracy, ensuring timely entry into databases.
  • Completed data entry tasks with accuracy and efficiency.

Research/Sales Associate

Teka Marketing
05.2008 - 07.2009
  • Developed product knowledge to effectively assist customers in selecting suitable items.
  • Facilitated training sessions for new sales associates, enhancing team performance and customer service skills.
  • Resolved customer inquiries and complaints, fostering positive relationships and enhancing satisfaction levels.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Processed high volumes of data entries with accuracy and attention to detail.
  • Organized sorority and fraternity research from start to finish by designing effective questionnaires and data entry of the organizations.

Window Treatment Specialist

The Home Depot
05.2005 - 06.2008
  • Designed customized window treatment solutions to enhance client satisfaction and aesthetic appeal.
  • Collaborated with cross-functional teams to streamline installation processes and improve service delivery.
  • Conducted detailed measurements and assessments to ensure accurate product fit and functionality.
  • Trained new team members on industry best practices, tools, and customer service standards.
  • Managed inventory effectively, ensuring availability of materials required for timely project completion.
  • Provided exceptional after-sales support, addressing any concerns or issues promptly to maintain strong client relationships.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ

No Degree - Information And Computer Systems

Central Texas College
Killeen, TX
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Technical support
  • Attention to detail
  • Recordkeeping strengths
  • Research

Timeline

Telecommunications Customer Service Representitave

Grande Communications
07.2011 - 08.2017

Customer Service/Parts Delivery Specialist

Ashley Furniture Warehouse
09.2009 - 05.2011

Research/Sales Associate

Teka Marketing
05.2008 - 07.2009

Window Treatment Specialist

The Home Depot
05.2005 - 06.2008

High School Diploma -

Marcos De Niza High School

No Degree - Information And Computer Systems

Central Texas College

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Stefanie Belton