Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie Bessette

Biloxi,MS

Summary

Talented bartender bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. 20 years experience in the service industry and 10 of those in The French Quarter.

Overview

10
10
years of professional experience

Work History

Bartender/Server

Saltgrass
Biloxi, MS
12.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Served food to inside bar high tops, patio, and bar seating while keeping up with well drinks.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Asked customers for feedback, solved problems, and provided additional items throughout meal.
  • Moved and set up seating and prepared extra silverware prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Owner

Besssette Consultants
Kemah, Texas
09.2021 - Current

In my spare time I review nursing home malpractice cases for the Department Of Justice

Review and casemap incident reports from nursing homes

Server

Landry's Seafood House
Kemah, TX
10.2021 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected orders and relayed them to bartenders quickly and accurately.

Baretnder

Pours Tavern
Houma, LA
03.2020 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained correct cash drawer, money drops am/pm
  • planned parties for the bar 80's night, Pig Roast party etc.
  • Daily bar duties, stocking ,cleaning and making drinks.


Bartender Fill in

Southdown Bar And Grill
Houma, Lousiana
10.2018 - 08.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Filled in when there were big events and band nights.



Bartender/Bartender/Server Manager

TheJolly Inn
Houma, LA
12.2017 - 08.2021
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept inventory on alcohol.
  • Ran errands such as paying light bill, cable bills, and property taxes.
  • High volume bartending
  • Bartended set up and clean up for weddings, rehearsal suppers, cajun dance night, celebrations of life, high school reunions and election parties.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Managed bar regulars monthly drinking tabs and settled them out every month.
  • Maintained POS system prices and addition of any new items.
  • Cleaned and set up bar everyday ,was opening bartender Mon through Friday. Weekends we were only open for event rentals.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Dealt with alot of foreign guests due to our being featured in magazines across the globe for our Cajun History.
  • Bartended regularly for parties with 60-250 guests in the building at a time as the only bartender.
  • Made all the drinks for the back dance hall on Friday nights Cajun Dance Hall
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Maintained the business facebook
  • Handled Emails for events
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.

Education

No Degree - Nursing And Criminal Justice

L.E. Fletcher Technical Community College
Schriever, LA

High School Diploma -

H.L Burgeois
Thibodaux, LA
05.2002

Skills

  • Age Verification
  • High-Energy and Stamina
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Bathroom Servicing
  • Dining Room Cleaning and Upkeep
  • Cool Under Pressure
  • Team Player
  • Food and Beverage Service
  • Warm and Friendly
  • Ability to Lift 30 Pounds
  • Order Accuracy and Delivery
  • Special Requests and Substitutions
  • Menu Memorization and Presentation
  • Transactions and Cash Handling
  • High-Volume Dining
  • Guest Relations Management
  • Social Perceptiveness
  • Taking Reservations
  • Cocktail Knowledge
  • Billing and Payment Processing
  • Server Improvements
  • Hospitality Service Expertise
  • Anticipating Guest Needs
  • Suggestive Selling
  • Guest Satisfaction
  • Stocking and Replenishing
  • Beverage Preparation
  • Patron Experiences
  • Natural Leadership
  • Guest Accommodations
  • Price Memorization
  • Sales Expertise
  • Check Payment Processing
  • Contamination Prevention
  • Energetic and Outgoing
  • Dietary Restrictions
  • Hospitality Control Solutions Aloha Point-of-Sale
  • Adaptable and Flexible
  • Point-of-Sale (POS) Software
  • Phone Inquiries
  • Learning Strategies
  • Microsoft Visio
  • New Business Launch
  • Records Organization and Management
  • POS Terminal Operations

Timeline

Bartender/Server

Saltgrass
12.2021 - Current

Server

Landry's Seafood House
10.2021 - 11.2022

Owner

Besssette Consultants
09.2021 - Current

Baretnder

Pours Tavern
03.2020 - 08.2021

Bartender Fill in

Southdown Bar And Grill
10.2018 - 08.2021

Bartender/Bartender/Server Manager

TheJolly Inn
12.2017 - 08.2021

No Degree - Nursing And Criminal Justice

L.E. Fletcher Technical Community College

High School Diploma -

H.L Burgeois
Stefanie Bessette