Stefanie Bonner
Indio,CA
Summary
Responsible Property Management professional proficient in leasing and management. Passionate and motivated, with a drive for excellence. 15 years in property management and service oriented positions.
Overview
15
15
years of professional experience
Work History
Property Maintenance Lead
VILLAGE PROPERTY MANAGEMENT
02.2022 - Current
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed maintenance team of 5 employees and coordinated repair schedule according to priority level.
- Administered all maintenance requests and saw orders through to completion.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Scheduled and oversaw maintenance, repair and installation activities.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
Leasing/Assistant Manager
CANNON MANAGEMENT
10.2018 - 12.2021
- Prepare rental forms, answer and transfer phone calls.
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Review rents to ensure that they are in line with rental markets.
- Meet with prospects to tour property and vacant units.
- Market vacant space to prospective tenants through social media, advertising, or other methods.
Residential Services Manager
THE MADISON CLUB
06.2017 - 06.2018
- Investigate complaints, disturbances and violations.
- Make regular rounds to ensure that residents and areas are safe and secure.
- Supervise the activities of housekeeping personnel.
- Determine the need for facility maintenance and repair, and notify appropriate personnel.
- Accounts payable
- Vendor relations
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert property mgmt.knowledge.
- Taught new employees important procedures such as routines required and concierge duties.
Admin Asst-HOA
HERITAGE PALMS COUNTRY CLUB
10.2016 - 05.2017
- Operate telephone switchboard to answer, or forward calls.
- Perform administrative support tasks, such as spreadsheets, invoices, or documents.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Use computers for various applications, such as database management or word processing.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Property Manager
AMERICAN HOUSING PARTNERS
06.2015 - 10.2016
- Meet with prospective tenants to show units.
- Direct collection of monthly assessments, rental fees, and deposits.
- Investigate complaints, disturbances and violations.
- Determine and certify the eligibility of prospective tenants.
- Prepare a monthly event calendar for residents and oversee events.
- Inspect grounds, and facilities routinely to determine necessity of repairs or maintenance.
Assistant Property Manager
COMPASS ROCK REAL ESTATE/FPI MGMT.
06.2012 - 10.2014
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Coordinate property events.
- Complete bank deposits.
Leasing Consultant
HOLLAND RESIDENTIAL
07.2011 - 06.2012
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information.
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Answer and transfer calls, clerical duties.
- Determine and certify the eligibility of prospective tenants, following government regulations.
Education
Associate of Arts - Sociology
COLLEGE OF THE DESERT
Palm Desert, CA05.2018
High School Diploma - undefined
INDIO HIGH SCHOOL
Indio, CA06.1997
Skills
Microsoft Office, Excel, Outlook, Powerpoint, Panini Scanner Software, Yardi, Onesite, Jonas, Open Table, ABDI, Micros, AppFolio, OSMX
Timeline
Property Maintenance Lead
VILLAGE PROPERTY MANAGEMENT
02.2022 - Current
Leasing/Assistant Manager
CANNON MANAGEMENT
10.2018 - 12.2021
Residential Services Manager
THE MADISON CLUB
06.2017 - 06.2018
Admin Asst-HOA
HERITAGE PALMS COUNTRY CLUB
10.2016 - 05.2017
Property Manager
AMERICAN HOUSING PARTNERS
06.2015 - 10.2016
Assistant Property Manager
COMPASS ROCK REAL ESTATE/FPI MGMT.
06.2012 - 10.2014
Leasing Consultant
HOLLAND RESIDENTIAL
07.2011 - 06.2012
High School Diploma - undefined
INDIO HIGH SCHOOL
Associate of Arts - Sociology
COLLEGE OF THE DESERT