Accomplished Regional Director with a proven track record at Restaurant Development Company of America, enhancing operational efficiency and employee productivity across multiple concepts. Expert in staff training and development, and fostering client relationships. Innovatively increased team performance through strategic leadership and creative solutions, demonstrating exceptional relationship building and staff management skills.
Overview
23
23
years of professional experience
Work History
Regional Director
Restaurant Development Company of America
01.2022 - Current
Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions for all seven of our restaurants, including three different restaurant concepts.
Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
Produced 5 reports per week to analyze job performance against team goals.
Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Director of Training and Development
Restaurant Development Company of America
01.2020 - 01.2022
Implemented continuous improvement strategies for ongoing professional development opportunities for staff members.
Oversaw the development of competency models to drive performance expectations and inform talent management decisions.
Navigated complex regulatory environments, ensuring compliance with industry-specific training requirements.
Increased employee retention through targeted development initiatives and career path planning.
Developed customized learning solutions for improved organizational productivity and effectiveness.
Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all company departments.
General Manager
Restaurant Develpoment Company of America
02.2002 - 01.2020
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
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