Netsuite
Stefanie Brooks
Atlanta,GA
Summary
Results-driven Billing Operations Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
9
9
years of professional experience
Work History
Billing Manager
Juniper Square, Inc.
01.2021 - Current
- Manage billing and collections for $90 million ARR for SaaS, usage, services and overage for annual and year over year increase contracts.
- Provide guidance to Deal Desk, Legal and Sales on structure of quotes to minimize downstream impacts to Billing and revenue recognition to meet AC606 and GAAP standards.
- Transitioned billing and collections from accounting function to independent Billing/Collections Department
- Built billing team of 4 billing and collections specialists. Enhanced team performance through regular training sessions and performance evaluations, leading to improved efficiency in billing operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow while reducing DSO's from 60+ days to 49 days.
- Conducted thorough audits of billing records to identify errors or inconsistencies, rectifying issues promptly to maintain client trust.
- Collaborated with finance, business operations and product management teams to design and operational billing model for new product SKU’s
- Aided in vendor selection of new billing and revenue recognition tool.
- Key member of team driving configuration, system architecture, implementation UAT and roll out of new billing and revenue recognition tool.
- Strategic team member in conversion to CPQ Sales Force order processing
- Subject matter expert on VAT regulations and international taxes practices
- Developed comprehensive financial reports on key performance indicators for management review, facilitating data-driven decision making.
- Performed UAT for billing modules, enhancing new functionality and process improvements.
- Create, document and implementation of Standard Operating Procedures for Billing Department
Global Team Lead Billing
Aptean
07.2018 - 01.2021
- Manage global billing for $350 million ARR for SaaS, subscription, maintenance, customizations, consumption, usage, on-premise and perpetual licenses for annual and multi-year contracts
- Established standard invoicing processes globally and collaborated with renewals and collections to streamline quote to cash process during migration to Sales Force
- Manage integration of 9 acquisitions into standard billing and revenue recognition procedures Led cross-functional teams for successful project execution of acquisitions while maintaining strong collaboration among team members.
- Implemented controls for quote to cash process consistency while working on strategic projects with upper management and navigating Deal Desk reviews
- Coordinated with Collections Team during implementation of collections module in Intacct
- Monitor billing and credits to ensure compliance with annual financial audits. Coordinate with Revenue Team on revenue recognition processes for AC606 and GAAP.
- Subject matter expert for VAT regulations
- Manage global billing team of 9 specialists in the United States, Europe and Asia
- Provide reporting on renewals, billing and collections to executive leadership
- Created, documented and implemented of Standard Operating Procedures for Billing Department
- Hiring, training and mentoring of all new team members
- Aptean Values In Action award winner 2019.
Billing Analyst – Canada Billing Manager
U.S. Security Associates, Inc.
05.2015 - 07.2018
- Manage billing for all Canadian clients and multiple high-profile clients
- Review and understand customer contracts to ensure invoices are generated in accordance with contract terms
- Perform daily financial transactions; including classifying, computing, posting, and verifying
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management while working cross functionally with Sales Executives, Branch Offices, Accounting and Collections to resolve disputes
- Researched portals issues related to non-payment within e-billing vendor portals.
- Creation, documentation and implementation of Standard Operating Procedures for Billing Department
- Training and mentoring of all new hires
- Determined key areas prime for process improvements.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
Marketing Coordinator
TaxConnex
01.2015 - 05.2015
- Interacted with marketing to determine key target markets for sales tax & use outsourcing for their clients
- Identified accounting firms within target markets to determine if they serve our clients’ tax needs
- Planned, directed, and implemented marketing communications activities to the accounting firms within target audience
- Ensured key, strategic messages are communicated effectively to target audiences
- Scheduled networking opportunities for marketing team
- Monitored the upcoming schedule to ensure timely communications with accounting firms.
Education
History
Georgia State University
Atlanta, GASkills
- Financial analysis and reporting
- Accounts receivable management
- Audit Support
- Revenue Cycle Management
- Training and mentoring
- Process Improvements
- Operations Monitoring
- Staff Recruitment and Hiring
- Critical Thinking
Software
Intacct
Maxio
Sales Force
Floqast
Jira
Timeline
Billing Manager
Juniper Square, Inc.
01.2021 - Current
Global Team Lead Billing
Aptean
07.2018 - 01.2021
Billing Analyst – Canada Billing Manager
U.S. Security Associates, Inc.
05.2015 - 07.2018
Marketing Coordinator
TaxConnex
01.2015 - 05.2015
History
Georgia State University
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