Stefanie Bunya
Rowland Heights,CA
Summary
At Network Zen, I excelled as an Office Manager, leveraging my expertise in office administration and exceptional customer service skills to enhance operational efficiency and foster a culture of mutual respect. My proactive approach in streamlining processes and meticulous financial oversight significantly contributed to the company's success, demonstrating my ability to drive results and maintain high levels of confidentiality. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Network Zen
12.2015 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - General Education
Mt. San Antonio College
Walnut, CASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Administrative Support
- Bookkeeping
- Clerical Support
- Account Reconciliation
- Credit and collections
- Mail handling
- Inventory Control
- Human Resources
Affiliations
- Rowland Council PTA
- Rowland High School PTSA
- Rowland Band Booster
Timeline
Office Manager
Network Zen
12.2015 - 04.2024
No Degree - General Education
Mt. San Antonio College
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