Stefanie Burr
Salt Lake City
Summary
Dynamic professional with a strong background in operational management and customer service. Skilled in team training, problem-solving, and maintaining safety protocols, contributing to enhanced efficiency and customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
North Salt Lake
11.2021 - Current
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages by destination for efficient distribution.
- Loaded and unloaded trucks while adhering to safety protocols.
- Resolved conveyor system issues by clearing jams and blockages.
- Followed company policies and procedures for secure package handling.
- Maintained cleanliness and organization in work area throughout shifts.
General Manager
Corner Bakery Cafe
Salt Lake City
05.2020 - 11.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to ensure efficient restaurant functionality.
- Monitored financial performance to identify cost-saving opportunities and enhance operational efficiency.
- Oversaw inventory management and optimized supplier relationships to ensure quality food products.
- Trained and mentored staff to enhance customer service skills.
- Developed staff schedules to optimize labor costs and service efficiency.
- Conducted performance evaluations to strengthen team development and align staff skills with business goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented health and safety standards throughout the café environment.
- Guided management and supervisory staff to promote smooth operations.
- Monitored monthly sales performance to assess revenue trends. to generate reports for business development planning.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Administered employee discipline through verbal and written warnings.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Manager
Corner Bakery Cafe
Salt Lake City
08.2017 - 05.2020
- Supervised daily operations to ensure efficient cafe service and customer satisfaction.
- Resolved customer complaints promptly, improving customer satisfaction and retention.
- Trained new staff members on cafe policies and customer service techniques.
- Led training and mentoring for new hires, equipping them with essential knowledge of company programs.
- Managed inventory levels and ordered supplies to meet business needs.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management to develop strategic plans that align with business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Applied Physics
University of North Carolina At Pembroke
Pembroke, NC05-2008
High School Diploma -
Southview High School
North Carolina05-2004
Skills
- Package sorting
- Conveyor system troubleshooting
- Safety compliance
- Quality control
- Equipment operation
- Operational management
- Attention to detail
- Time management
- Problem solving
- Adaptable to change
- Effective communication
- Willing to learn
Timeline
Package Handler
FedEx
11.2021 - Current
General Manager
Corner Bakery Cafe
05.2020 - 11.2021
Assistant Manager
Corner Bakery Cafe
08.2017 - 05.2020
Bachelor of Science - Applied Physics
University of North Carolina At Pembroke
High School Diploma -
Southview High School