Stefanie Crenshaw
POUGHKEEPSIE,NY
Summary
Experienced social work and education professional capable of working with a team, collaborating with families, and providing ongoing assessment and support. Excellent communication, planning, customer service, and conflict resolution skills. Case Worker and educator with over ten years of successful experience in assessing client needs, providing individualized service, and coordinating programs. Recognized consistently for performance excellence and contributions to success in mental health and education industries.
Overview
25
25
years of professional experience
Work History
Family Case Worker
Astor Services For Children And Families
Poughkeepsie, NY
04.2010 - Current
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes
- Delivered social work services to children and families in home and community settings
- Completed psychosocial evaluations and needs assessments
- Worked with health care teams, clients, and families to implement effective treatment plans
- Documented case notes daily and coordinated follow-up for seamless case management
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Resolved conflicts and negotiated agreements between parties
- Worked with care management team, supervisors, and families to resolve problems, and improve services in order to meet family needs
Exam Prep Managing Director
Huntington Leaning Center Yorktown Heights, N.Y.
Yorktown Heights, NY
09.2006 - 12.2008
- Managed large Exam prep program up to 45 students at a time
- Trained and supervised exam prep teachers
- Worked intensively one on one with exam prep students
- Managed each individual student program
- Met with parents to review student progress
- Participated in day to day running of the center, working closely with Center Director and Managing Director
- Worked with center clients and families to understand requirements and provide exceptional service based on needs of individual students
Reading Teacher
Institue Of Reading Development
Manhattan, N.Y.
06.2006 - 09.2006
- Affirmatively communicated and promoted positive attitude with each and every student
- Interpreted student assessment data to ascertain best intervention methods
- Assessed and reported on each student's reading progress in accordance with policies developed by program
- Created positive and engaging environment in classroom that encouraged literacy skills
- Supervised small reading groups of students
- Promoted love of reading and literacy to all students
- Contacted parents to discuss student progress and notify about class issues
- Implemented reading lessons for K-12 students in keeping with program standards
- Established and enforced rules of behavior to drive social development and maintain positive interactions
- Taught lessons encompassing skill-building activities in writing, reading and listening
- Implemented classroom management improvements to enhance class morale and engagement
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
- Assessed student progress by administering tests and evaluating results
- Collaborated with administrators on classroom policies, management strategies, and discipline
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support
- Built positive relationships with parents to involve families in educational process
Regional Exam Prep Coordinator
The Huntington Learning Center
Gaithersburg, MD
09.2004 - 05.2006
- Organized and implemented Huntington SAT Program for three different centers
- Trained, managed, and supervised teachers
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked intensively one on one with SAT students to prepare them for the Critical Reading and Writing portions of the exam
- Worked closely with Center Directors to provide optimal experience for clients
- Met with students and parents to understand client needs, coordinate program, and provide individualized service
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems and devoted attention to the particular needs of every student and family
Assistant Director
The Huntington Learning Center
Gaithersburg, MD
08.2001 - 09.2004
- Managed and supervised teachers
- Worked with students to assess and monitor needs
- Planned and coordinated student programs
- Supervised instruction on learning room floor
- Handled administrative duties such as billing and scheduling
- Met with parents to discuss progress and program recommendations
- Participated in the diagnostic testing of students
Teacher
The Huntington Learning Center
Gaithersburg, MD
09.2000 - 08.2001
- Tutored Children one on one and in small groups using set curriculum as a guideline
- Diligently documented student progress
- Prioritized punctuality and reliability
- Communicated consistently with Center Directors
Education
Master of Arts - Literature
American University
Washington, DC1999
Bachelor of Arts - Psychology And Literature
Marlboro College
Marlboro, VT05.1994
High School Diploma - Literature
Rhinebeck Central High School
Rhinebeck, NY1990
Skills
- Goal setting
- Needs assessment
- Team building
- Data Collection, Analysis, and entry
- Time management
- Documentation
- Scheduling
- Client retention
- Customer Service and conflict resolution
Accomplishments
2015 Recognized as Mental Health Association Employee of the Year
Timeline
Family Case Worker
Astor Services For Children And Families
04.2010 - Current
Exam Prep Managing Director
Huntington Leaning Center Yorktown Heights, N.Y.
09.2006 - 12.2008
Reading Teacher
Institue Of Reading Development
06.2006 - 09.2006
Regional Exam Prep Coordinator
The Huntington Learning Center
09.2004 - 05.2006
Assistant Director
The Huntington Learning Center
08.2001 - 09.2004
Teacher
The Huntington Learning Center
09.2000 - 08.2001
Master of Arts - Literature
American University
Bachelor of Arts - Psychology And Literature
Marlboro College
High School Diploma - Literature
Rhinebeck Central High School
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