Stefanie D'agostino
Montgomery,TX
Summary
Dedicated professional with extensive experience in customer service and administrative tasks.
Overview
15
15
years of professional experience
Work History
Patient Care Advocate
Foundever
03.2023 - Current
- Handle inbound and outbound member, provider, and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
- Demonstrate empathy toward diverse patient populations, building trust through compassionate interactions.
- Work with other departments to research and resolve mail order and claims issues.
- Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
Clerical/Data Entry
CLEO Enterprises LLC
06.2009 - 07.2014
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Responsible for managing multiple logs for executive managers, including data entry for each.
- Assisted in developing cost estimate reports for projects.
- Responsible for managing the document control processes for five project managers.
Reservation Manager
U-Haul Moving & Storage
08.2010 - 08.2012
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Directed incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation.
- Assisted in controlling rental equipment inventories within the assigned marketing company area to balance customer requirements with rental equipment supply.
- Monitored control competitor rates, updated/reviewed reports, and maintained inventory records.
Education
Bachelor of Science - Health Studies
Walden University
Minneapolis, MN10.2016
High School Diploma -
Quartz Hill High School
Quartz Hill, CASkills
- Quality Assurance
- Proficient in Microsoft Office
- Verbal and Written Communication
- Organizational Skills
- Ability to type 72 WPM
- Attention to Detail
- Time Management
Timeline
Patient Care Advocate
Foundever
03.2023 - Current
Reservation Manager
U-Haul Moving & Storage
08.2010 - 08.2012
Clerical/Data Entry
CLEO Enterprises LLC
06.2009 - 07.2014
Bachelor of Science - Health Studies
Walden University
High School Diploma -
Quartz Hill High School
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