Stefanie Dalgo
Washington,DC
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Division Director, Primary Care
VHC Health
10.2022 - Current
- Operational management of the department, supporting 5 practices with 30 providers with approximately 450 patients per week per office.
- Established and implemented effective workplace procedures
- Trained staff and provided successful techniques to improve overall service to customers.
- Provided strategic direction for team of 67.
- Recruited talented individuals bringing leadership skills to the department of primary care.
- Mitigated costs while collaborating with vendors to manage inventory items.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
- Worked closely with organizational leadership to strategically affect operational direction.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Provided documentation of processes to comply with regulations and company policies.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Made recommendations for changes in funding process and policies based on data and judgment.
Operations Manager
George Washington Medical Faculty Associates
02.2020 - 10.2022
- Managed operations of the department of neurosurgery supporting 10 providers, 10 residents with approximately 288 neurosurgical cases per month.
- Participate in budget, program, productivity, and staff planning for all clinical areas
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Facilitated hiring of qualified Neurosurgery personnel by interviewing applicants and making recommendations for employment.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Oversaw overall operation of outpatient and hospital services for the department.
- Implemented ongoing learning strategies such as tutorials and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Helped build and review master service agreements for work eligibility.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education Program Manager
Medical Faculty Associates
02.2019 - 10.2022
- Developed and implemented "best practices in graduate medical education" resource system for GW Neurosurgery Residency Program.
- Work with residency Program Director, educators and faculty to identify evidence-based best practices in graduate medical education.
- Re-Opened The Ammerman Surgical Laboratory designated to train Neurosurgery Residents and medical students.
- Provided administrative support to residents and faculty for training courses developed in the Ammerman Lab.
- Provided orientation and support for residency program director especially regarding accreditation, core curriculum and best practices.
- Created ongoing processes for sharing best practices with program staff and faculty, including maximizing use of Med Hub and other electronic media for communication with GME officials.
- Support dissemination of regulatory and legal information to program director and residents.
- Work with Program Director, faculty, and other stakeholders to identify professional development needs related to accreditation and resident education.
- Maintained Neurosurgery Patient Safety and Quality Curriculum and other GME core curriculum offerings for residents and fellows.
- Managed educational program budget and prepared monthly reports for senior leadership.
- Planned and coordinated educational events and fundraising activities for the department of Neurosurgery.
- Supported admissions process through application review and resident registration.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Acquired grants and other sources of funding for educational programs and projects and drafted proposals and agreements to support proper allocation.
Senior Clinical Operations Manager
Washington Dermatology Center
01.2011 - 01.2019
- Oversaw overall operations of physicians, APPs, nursing and medical staff services.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Promoted a positive and professional work environment that attracts and retains the best talent and deliver services that exceed customer expectations.
- Regularly evaluated employee performance and provided feedback.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Reviewed financial resources and prepared reports showing resource allocations.
Education
Doctor of Public Health -
The George Washington University
Washington, DC05.2026
Master of Healthcare Administration -
The George Washington University
Washington, DCBachelor of Arts - Psychology
University of Maryland - Baltimore County
Baltimore, MDSkills
- Strategic planning
- Organizational Development
- Building Relationships
- Coaching and Mentoring
- Key Relationships
- Customer Service Process Improvement
- Innovation and Creativity
- External and Public Relations
Affiliations
Affiliated, Institute for Healthcare Improvement
Member, Healthcare Financial Management
Association, 2017 to Current
Languages
Spanish
Native or Bilingual
Timeline
Division Director, Primary Care
VHC Health
10.2022 - Current
Operations Manager
George Washington Medical Faculty Associates
02.2020 - 10.2022
Education Program Manager
Medical Faculty Associates
02.2019 - 10.2022
Senior Clinical Operations Manager
Washington Dermatology Center
01.2011 - 01.2019
Doctor of Public Health -
The George Washington University
Master of Healthcare Administration -
The George Washington University
Bachelor of Arts - Psychology
University of Maryland - Baltimore County
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