Stefanie Davy

Branch Sales Manager II AVP

PNC Bank, NA

01.2011 - Current

Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
Managed branch sales, customer service, finances and recordkeeping.
Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
Resolved customer complaints to maintain high level of satisfaction.
Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
Analyzed financial statements to identify cost control initiatives.
Streamlined operations for enhanced productivity, leading to higher revenue generation and improved staff morale.
Implemented efficient inventory management systems to maintain optimal stock levels while minimizing waste and excess costs.
Collaborated with other departments to ensure seamless coordination of joint initiatives, enhancing overall company performance.
Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
Interviewed, hired and developed team of 8 or more employees.
Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
Increased branch revenue by 30% year over year through the Sales and Service Process.
Championed ongoing professional development for self and team members alike; encouraged continued learning as a means of staying current on industry trends and best practices.
Worked directly with customers and associates to handle internal and external complaints and objections.
Utilized data-driven insights to inform decision-making processes, enabling informed choices that maximized resources and aligned with overall business objectives.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Built relationships with customers and community to establish long-term business growth.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Managed revenue models, process flows, operations support, and customer engagement strategies.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of Wallet.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Managed projects efficiently, ensuring timely delivery and high-quality results.
Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
Established policies and procedures that improved operational efficiency within the organization.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Monitored daily cash discrepancies, inventory shrinkage.
Interacted well with customers to build connections and nurture relationships.

Summary

Overview

Work History

Branch Sales Manager II AVP

Education

Business Administration And Management

Skills

Timeline

Branch Sales Manager II AVP

Business Administration And Management

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