Stefanie Dunn
Rhome,TX
Summary
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
22
22
years of professional experience
Work History
Strategic Renewals Representative
SentinelOne, Inc.
05.2022 - Current
- Maximized bookings and minimized churn by effectively managing a book of strategic renewal sales opportunities
- Maintained accurate forecasts, communicated results successfully to sales leadership, and established clear business expectations
- Oversaw the full spectrum of sales activities including deal assessment, validation, quotation preparation, commercial negotiation, and successful deal closure
- Worked closely with Customer Success teams to drive strong renewal rates and maintain high levels of customer satisfaction
- Enhanced customer interaction by creating a guided sales PPT, implemented successfully by US renewal team
- Successfully met and surpassed the sales goal for FY23, generating revenue of $4.3M
- Surpassed FY24 target by closing $3.1M in sales, reaching 132% attainment.
- Achieved the prestigious FY24 Global Performance Award for outstanding performance as the Top Renewals Performer
- Achieved the prestigious Presidents Club honor during FY24
VLE (Very Large Enterprise) Renewal Account Manager
Trend Micro Inc.
07.2014 - 05.2022
- Collaborated with VLE Field Account Managers to develop effective business strategies for sustaining profitability in competitive environments.
- Conducted quarterly pipeline reviews with Field Account Managers, Directors, and Sales Operations to ensure precise forecasting.
- Utilized Salesforce.com to generate quotes, oversee sales opportunities, and handle pipeline management.
- Facilitated timely maintenance contract renewals through proactive engagement with customers and channel partners.
- Performed regular health checks to monitor customer health for identifying at-risk customers.
- Provided guidance to new team members regarding Salesforce platform, pipeline management, and sales procedures.
- Maintained a track record of consistently surpassing 100% closure rate throughout my tenure.
Enterprise Sales Support Representative
Trend Micro Inc.
02.2013 - 07.2014
- Provided sales support to 17 account managers in the Western and Central regions of the US.
- Aided in the facilitation of quoting, POC trial requests, and deal registrations for Account Executives.
- Coordinated revival attempts with lost customers, resulting in a personal contribution of $10k in closed revenue during FY2013/Q4.
- Ensured alignment between projected sales forecasts and pipeline status through regular meetings with Account Managers.
- Directed sales training sessions for incoming team members in US West and Central territories.
Human Resources Shared Services Administrator
Trend Micro Inc.
10.2011 - 02.2013
- Aided in the recruitment process for new employees by handling various job offer, termination, and salary adjustment letters.
- Efficiently managed personnel data entry tasks and assisted HR, Finance, and Payroll departments in generating ad hoc reports.
- Managed benefits administration effectively.
- Managed incoming employment verification requests.
- Conducted onboarding sessions for new employees.
- Maintained employee records
Human Resources Site Administrator
Alliant Techsystems Inc
03.2003 - 09.2011
- Assisted in headcount forecasting and trend analysis through personnel data entry and ad hoc reporting
- Implemented and tracked training schedules for 150 on-site employees.
- Assisted in HR-related matters and ensured accurate maintenance of employee records.
- Identify qualified candidates, schedule interviews, report data, offer packages, and conduct employee orientation.
Education
Bachelor of Science, Business Management -
University of Phoenix
Skills
- Customer Support
- Sales Reporting
- Contract Negotiations
- Revenue Generation
- Cross-Functional Team Development
- Account development
- Go-to-marketing
- Business growth and retention
- Sales expertise
- Sales Support
- Territory Management
- Cross-selling abilities
- Contract negotiation expertise
- Retention Strategies
Accomplishments
- Received the FY24 Global Performance Award - Top Renewals Performer
- Made Presidents Club in FY24
Timeline
Strategic Renewals Representative
SentinelOne, Inc.
05.2022 - Current
VLE (Very Large Enterprise) Renewal Account Manager
Trend Micro Inc.
07.2014 - 05.2022
Enterprise Sales Support Representative
Trend Micro Inc.
02.2013 - 07.2014
Human Resources Shared Services Administrator
Trend Micro Inc.
10.2011 - 02.2013
Human Resources Site Administrator
Alliant Techsystems Inc
03.2003 - 09.2011
Bachelor of Science, Business Management -
University of Phoenix
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