STEFANIE DUNNAM
Medical Field
BAYTOWN,TEXAS
Summary
Skilled Medical Office professional offering 22 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Safety Officer
MyCare Medical
Baytown , TX
2022.10 - Current
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
- Monitored employee performance to ensure compliance with safety regulations and company policies.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Ensured that all employees had proper personal protective equipment available at their workstations.
- Coordinated emergency response teams during drills or actual events such as fires, chemical spills.
- Served as liaison between management team and outside regulatory agencies when necessary.
Transcranial Magnetic Stimulation Technician
Jacinto Medical Group-MyCare Medical
Baytown , TX
2017.10 - Current
- Conducted TMS sessions, including setting up and calibrating the TMS device.
- Assisted with clinical research studies involving TMS procedures.
- Recorded data from each session into an electronic medical record system.
- Collaborated with other healthcare professionals to provide comprehensive care to patients receiving treatment with TMS.
- Provided feedback and progress reports to referring physicians regarding their patients' progress.
- Evaluated patient responses to treatment protocols and modified accordingly as needed.
- Developed individualized treatment plans based upon assessment results and physician orders.
Medical Technician
Jacinto Medical Group-UGH-MyCare Medical
Baytown , TX
2012.04 - Current
- Maintained lab equipment by calibrating, cleaning and performing routine maintenance checks.
- Ordered supplies necessary for laboratory operations from approved vendors or suppliers.
- Reviewed test results with physicians to assist in diagnosis and treatment decisions.
- Ensured that all laboratory documentation was accurate and up-to-date at all times.
- Participated in continuing education courses related to medical technology advances.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Assisted in the setup, delivery, and installation of new DME equipment.
- Completed routine repairs and modifications to existing DME units as needed.
- Diagnosed problems with malfunctioning medical devices and took appropriate corrective action when necessary.
- Stayed informed about any changes in policies or procedures relating to servicing and repairing medical devices.
- Inspected malfunctioning medical equipment with test and analysis instruments.
Inventory Officer
Jacinto Mortgage Group-UGH-MyCare Medical
Baytown , TX
2012.04 - Current
- Verified accuracy of incoming and outgoing inventory records.
- Created and maintained detailed reports on inventory levels, cost and adjustments.
- Conducted regular physical inventories to verify accuracy of computer-generated information.
- Developed strategies to minimize inventory costs while maintaining necessary stock levels.
- Scheduled periodic audits of physical inventories against system balances.
- Trained personnel on best practices related to inventory control activities.
- Prepared purchase orders based on usage trends and minimum stocking requirements.
EEG Technologist
Jacinto Medical Group-UGH-MyCare Medical
Baytown , TX
2012.04 - Current
- Assisted in patient preparation for EEG examinations, including placement of electrodes and recording of patient history.
- Performed comprehensive evaluations of EEG recordings to ensure quality control and accuracy.
- Monitored patients during EEG tests to ensure safety, comfort, and proper functioning of equipment.
- Documented patient information such as medical histories, medications, test results, and other relevant details.
- Maintained accurate records of all procedures performed on site or at remote locations.
- Responded promptly to technical issues with EEG systems by troubleshooting and providing necessary repairs.
- Set up EEG systems according to established protocols prior to each procedure.
- Conducted ongoing maintenance checks on all equipment used in the lab or clinic setting.
- Developed detailed reports based on findings obtained from EEG testing sessions.
- Collaborated with physicians and nurses in order to interpret test results accurately.
Medical Office Assistant
Jacinto Medical Group-UGH-MyCare Medical
Baytown , TX
2002.04 - Current
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Provided guidance to patients regarding their care plan or treatment options.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Registered patients and scheduled appointments.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Insurance Verification Specialist
Jacinto Medical Group-UGH-MyCare Medical
Baytown , TX
2002.04 - Current
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Monitored changes in government regulations affecting healthcare reimbursement systems.
- Participated in training sessions on new software programs used for verification purposes.
Electronic Medical Record Specialist
Jacinto Medical Group-UGH-MyCare Medical
Baytown , TX
2002.04 - Current
- Reviewed existing medical records for accuracy and completeness of data entry.
- Created new patient charts and entered demographic information into the system.
- Maintained and updated patient medical records in a secure electronic database.
- Provided technical support to staff members on proper use of Electronic Medical Record systems.
- Performed data quality control checks for accuracy of patient information in the system.
- Collaborated with IT department to develop strategies for improving efficiency in EMR operations.
- Documented user feedback regarding current issues or problems with existing EMR systems.
Education
High School Diploma -
Huntsville High School
Huntsville, TX1979-05
General Studies
Sam Houston State University
Huntsville, TXSkills
- Emergency Procedures
- Spreadsheet tracking
- Healthcare coding competency
- Office Administration
- Knowledge of HIPAA regulations
- Medical Procedures
- Medical Records Management
- Digital Recordkeeping
- Inventory Control
Accomplishments
Earned training certificates.
Promoted two pay grades within one year.
Certification
- BLS/ CPR
- TMS Technologist
- Certification in all Medical Records and HIPPA compliance
References
References available upon request.
Timeline
Safety Officer
MyCare Medical
2022.10 - Current
Transcranial Magnetic Stimulation Technician
Jacinto Medical Group-MyCare Medical
2017.10 - Current
Medical Technician
Jacinto Medical Group-UGH-MyCare Medical
2012.04 - Current
Inventory Officer
Jacinto Mortgage Group-UGH-MyCare Medical
2012.04 - Current
EEG Technologist
Jacinto Medical Group-UGH-MyCare Medical
2012.04 - Current
Medical Office Assistant
Jacinto Medical Group-UGH-MyCare Medical
2002.04 - Current
Insurance Verification Specialist
Jacinto Medical Group-UGH-MyCare Medical
2002.04 - Current
Electronic Medical Record Specialist
Jacinto Medical Group-UGH-MyCare Medical
2002.04 - Current
High School Diploma -
Huntsville High School
General Studies
Sam Houston State University
- BLS/ CPR
- TMS Technologist
- Certification in all Medical Records and HIPPA compliance
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