STEFANIE ELICK
Bayville,NJ
Summary
Dedicated Administrative/Customer Service Representative that thrives in challenging environments and exceeds company expectations. Has as strong understanding for business needs, operations, and advertisement.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Performance Orthopaedics & Sports Medicine
04.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages directly to Doctors/Surgeons.
- Configurated phone system to reroute calls and create call queues for multiple phone lines.
- Medical Records Director; Executed record filing system to improve document organization and management for medical record
- Head of Authorizations Department; communicated with insurance companies and testing facilities to meet testing needs and deadline for patients.
- Upgraded Medical software to better enhance performance of the platform for staff to utilize.
Legal Assistant/ Receptionist
Goldstein Law Group
07.2018 - 03.2020
- Handled all telephone calls, meeting plans and conference organization requirements
- Maintained daily calendars, scheduled and confirmed appointments with clients
- Sorted incoming mail and directed to correct personnel daily
- Used technology tools to create graphically engaging merchandise for the firm
- (Including, business cards, pens and the firm's letter head logo)
- Prepared packages for shipment by generating invoices and setting up carrier deliveries
- Oversaw office inventory by ordering and restocking supplies
- (Researched prices and quantities for a more profitable order)
- Operated a multiline phone system to handle and direct a high volume of calls each day
- Mailed and arranged for delivery of legal correspondence to clients, adversaries and court officials
- Researched documents and publications for case- altering details and evidence establishments
- Filed pleadings and required paperwork with law clerk according to strict deadlines
- Redacted confidential information from legal documents on a case-by-case basis.
- Organized exhibits for trials, preparing materials and supporting documentation for easy display of admittance
- Executed setup and transfers of new workspaces, desktops, phone wiring and dictation equipment.
Co Store Manager
Guess Factory
10.2016 - 09.2017
- Conducted job interviews/phone screenings led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Cleared out all staff due to internal theft and poor work ethic
- Hired a new team to help make monthly goals and bonuses
- Trained in multiple areas of HR knowledge;
- Including, internal and external theft, red flag behaviors, credit card fraud
- Phone screens, personal interviews, and recruitment techniques
- Conducted recruiting and hiring by way of advertisement to attract new employees
- Overlooking all sales and business operations
- Accepted in shipment daily (1000+ units, units during holiday season)
- Created schedules, templates, and memos
- Resolved all customer service issues
- Created a strong business relationship with returning customers
- Executed marketing and visual updates every two weeks; Including, working with heavy hardware, ladders, changing light bulbs, building walls and shelving, hanging banners/displays
- Completed E-com every morning
- Shipping out all orders by 10AM
- Analyzing store needs and ordering product according to demand and sales while still focusing on being a profitable store.
Assistant Manager/ Acting Store Manager
Skechers
09.2015 - 10.2016
- Responsible for all aspects of the business
- Remerchandising, and executing flow changes each month
- Strong visual performance
- Communicated all operations and promotions to associates
- Handling returns and exchanges
- Resolved all customer concerns or complaints
- Experience in bulk count/ inventory
- Key holder
- Responsible for bank deposits daily
- Recognized in Retail Spotlight for excellent customer service in the district
- Recognized and rewarded by Rick Desingnao
- Sr
- Director of Operations for the company during a cooperate visit
- Additional responsibilities included:
- Communicating monthly sales and daily sales goals to all associates
- Handled conference calls
- Teamed up with our District Manager to create new marketing strategies for the holiday seasons
- Accepted in and completed 100% of shipment two days a week every week
- (About units per shipment)
Support Team
JCPenney
10.2014 - 08.2015
- Visuals & Signing/Money Vault, Responsible for visuals, marketing, price signs, tags and merchandising of the entire home department
- Created my own marketing materials/signs to meet the requirements of corporate when mail packs failed to send the correct tools
- Quickly promoted to team leader
- Took on additional responsibilities of the Cash Room (vault), handling all monies, deposits and cash orders for the entire department store every morning before open.
Sales Receptionist, Service Coordinator, Corporate File Clerk
Lester Glenn Auto Group, Ocean County
05.2012 - 07.2014
- Started at cooperate office filing all deals and confidential documents
- Assisted with the growth and building of a new filing system for the company as they expanded so quickly
- Worked with
- Kevin Royce, LG Customs Coordinator in designing logos for Lester Glenn Customs
- Worked in all showrooms as a receptionist throughout the company, until GM Mike Nacinovich requested I be their permanent receptionist at Chrysler Jeep Doge
- Responsibilities: Answering, assisting, and directing all sales and service calls (remarkably high volume/6+ dealerships)
- Handled all down payments for each deal made in the showroom
- Running background checks
- Created inspections stickers
- Handling R/Os for service department
- Filing paperwork
- Scheduling appointments
- Created calendars and templates for the sales team
- Occasionally
- I would valet cars for customers after hours of service (not required by my job title) I took on the responsibility of dealing with all customer service issues and concerns after our service department was closed
- I went above and beyond my job duties in this position.
Education
High School Diploma -
Toms River High School North
2033
Skills
- Skills & Programs
- Management
- Special training in interviewing and hiring
- Experience on serval POS systems and registers
- Highly organized
- Detail oriented
- Strong computer skills
- Can correct most computer Issues and minor viruses
- People person
- Enjoys a fast-paced environment
- Management System (Talent Suit)
- Indeed
- MyCase (Legal Software)
- Minor Knowledge in
- QuickBooks
- Stampscom
- UPS Shipping
- WBMason
- Navinet (Verify Insurance)
Additional Information
- “, Great customer service starts with hearing your smile through the phone.” - SE
Timeline
Administrative Assistant
Performance Orthopaedics & Sports Medicine
04.2022 - 04.2023
Legal Assistant/ Receptionist
Goldstein Law Group
07.2018 - 03.2020
Co Store Manager
Guess Factory
10.2016 - 09.2017
Assistant Manager/ Acting Store Manager
Skechers
09.2015 - 10.2016
Support Team
JCPenney
10.2014 - 08.2015
Sales Receptionist, Service Coordinator, Corporate File Clerk
Lester Glenn Auto Group, Ocean County
05.2012 - 07.2014
High School Diploma -
Toms River High School North
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