Stefanie Ernest
Harrodsburg,KY
Summary
Professional with a proven track record at Job Corps, adept in application assessments and enhancing client engagement. Excelled in quality assurance and prioritization, significantly improving operational efficiency. Skilled in both administrative support and fostering positive client interactions, demonstrating a unique blend of technical and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Intake Specialist
Job Corps
12.2022 - Current
- Answered and logged incoming inquiries via phone, fax and email.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Assigned prospects to Admissions Counselors.
- Assisted management in performing quality control on applications and folders, including HIPAA regulations.
- Handled data input and compiled a total of seven reports each week.
- Created and completed audits to demonstrate compliance with the Department of Labor regulations for the program.
- Collaborated with parents, CDW, DJJ, and CASA representatives to finalize applications.
- Enhanced departmental outreach through targeted community engagement.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Maintained applicant records and required paperwork in compliance with agency standards.
- Participated in meetings to provide input on applicant status, or interventions with center staff.
- Provided referrals to appropriate resources within the community when necessary.
- Maintained a positive attitude and effectively de-escalated applicants during the application process.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Assessed applicants' needs through a review of applications and interviews with applicants and their families.
Unit Clerk/Telemetry Monitor
CHI Saint Joseph Mt. Sterling
02.2022 - 11.2022
- Managed clinical tasks across Med-Surg and ICU departments.
- Handled incoming calls and emails.
- Ensured accuracy of medical records by updating all relevant healthcare professional orders.
- Assisted in the preparation of patient charts and medical records.
- Performed data entry into an electronic health record system.
- Maintained confidentiality of all patient information.
- Ensured HIPAA compliance in all operations.
- Facilitated communication between multiple departments for efficient admissions and discharges.
- Processed orders and follow-up appointments.
- Earned CPR certification.
- Supported nurses in delivering patient services.
- Monitored performance of 36 cardiac devices across multiple screens.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Reviewed medical records for completeness prior to release or transfer of files.
Front Desk Coordinator
Sterling Health Care
Mount Sterling, USA
02.2021 - 02.2022
- Coordinated patient appointments.
- Managed incoming calls and processed insurance details.
- Document medical requests
- Provided financial support to uninsured patients and their families.
- Conducted insurance verification.
- Collaborated across departments for referrals, billing, and human resources.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
General Manager
Waffle House
Mount Sterling, USA
11.2011 - 08.2018
- Advanced career by transitioning from associate role to management.
- Handled recruitment, employee exits, and disciplinary actions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Payroll and certifications for employees.
- Customer complaints, sponsorships in the community, and working with other businesses for catering and job opportunities.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Education
Associates Degree - Business Administraon/Management
Maysville Community And Technical College
Mt. Sterling Ky01-2020
Skills
- Application assessments
- Client intake
- Filing
- Documentation and control
- Quality assurance
- Prioritization
- Spreadsheet development
- Multitasking and prioritization
- Records management
- Progress reporting
- Records maintenance
- Charting and clinical documentation
- Confidentiality
- Multi-line phone systems
- Inventory management
- Appointment scheduling
- Multi-line phone operations
- Group and individual instruction
- Data entry
- Administrative support
Awardsandacknowledgments
- Received positive feedback from co-workers, supervisors, and the Director of the Admissions Department.
- Won the Peer-to-Peer award, and was nominated for Employee of the month by the Director.
Timeline
Intake Specialist
Job Corps
12.2022 - Current
Unit Clerk/Telemetry Monitor
CHI Saint Joseph Mt. Sterling
02.2022 - 11.2022
Front Desk Coordinator
Sterling Health Care
02.2021 - 02.2022
General Manager
Waffle House
11.2011 - 08.2018
Associates Degree - Business Administraon/Management
Maysville Community And Technical College
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