Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Stefanie Euper

Stefanie Euper

Slidell,United States

Summary

Dynamic professional known for strong customer relationship management and document preparation skills. Successfully resolved multifaceted customer inquiries while implementing service policies to improve overall team performance. Dedicated professional with proven success in customer service and problem resolution. Expertise in policy writing and team leadership, driving customer satisfaction and operational efficiency. Results-driven customer service representative with extensive experience in team leadership and operational coordination. Skilled in developing effective service policies and resolving complex customer issues, leading to enhanced customer loyalty and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Customer Service Representative

TWFG
Slidell, Louisiana
11.2021 - 07.2025
  • Resolved customer complaints promptly to uphold high satisfaction levels, ensuring customer loyalty to the company's services.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Monitored customer service standards, delivering constructive feedback to enhance service quality.
  • Developed and implemented comprehensive customer service policies to ensure effective delivery.
  • Prepared necessary documents including applications, endorsements, and renewals per legal requirements.

Assistant Manager

Tacos And Beer
Slidell, Louisiana
06.2021 - 09.2022
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Assistant Manager - Shift Lead

Crossgates Family Fitness
Slidell, Louisiana
09.2020 - 06.2021
  • Supervised team of 18 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.

Education

High School Diploma -

Northshore High School
Slidell, LA
05-2012

Skills

  • Customer service
  • Policy writing
  • Customer relationship management
  • Document preparation
  • Team leadership
  • Operational coordination
  • Problem solving
  • Effective communication
  • Feedback delivery
  • Mentoring employees
  • Conflict resolution
  • Process improvement

Certification

  • Insurance License - Property and Casualty

Affiliations

Freelancing: arts and crafts ranging from holiday/special event clothing to customized gifts and trinkets.

Cooking: modifying popular dishes for enhanced taste and quality accustomed to ones goal or liking.

Timeline

Licensed Customer Service Representative

TWFG
11.2021 - 07.2025

Assistant Manager

Tacos And Beer
06.2021 - 09.2022

Assistant Manager - Shift Lead

Crossgates Family Fitness
09.2020 - 06.2021

High School Diploma -

Northshore High School

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