STEFANIE FLANCHER
Detroit,MI
Summary
Seasoned Buyer bringing in-depth manufacturing and professional experience in diverse environments. First-rate planner, manager and communicator highly trained in purchasing and supply chain management. Proficient in managing purchasing needs in high-volume commercial operations. Skilled research and forecasting abilities with strengths in communication and key relationship management.
Overview
9
9
years of professional experience
Work History
Buyer - Supply Chain
LivWell/PharmaCann
09.2020 - Current
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Developed new strategies to reduce purchasing costs and maintain quality standards.
- Established relationships with vendors to secure competitive pricing and discounts.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Studied and monitored market trends to identify potential suppliers.
FOH Manager
Working Class Outlaws
01.2017 - 05.2019
- Worked in all three of the company's restaurants (Imperial, Public House, Antihero) over the course of almost three years, both serving and managing
- Opened and closed the restaurants, communicated expectations with the owners and the staff daily, handled banking and ordering
- Managed two teams of FOH staff simultaneously between two separate restaurants
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
Front Desk Manager
Detroit Axe
12.2016 - 10.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues regarding misconduct with staff
- Entered and updated sensitive customer information relating to waiver signing and rule regulating
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
FOH Manager
Ichiban Japanese Bistro
07.2014 - 12.2015
- Opened and closed the restaurant daily
- Communicated with an international kitchen staff to ensure all orders were accurate, embracing and overcoming language and cultural barriers daily
- Worked closely with the lead bartender, host staff and head server to meet guest and owner's expectations
- Cut liquor costs by 5% in my first year.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Bachelor of Science - Business Administration And Management
Jackson College
Jackson, MI05.2014
High School Diploma -
Eaton Rapids High School
Eaton Rapids, MI06.2006
Skills
- Cost Control
- Inventory Oversight
- Contract Negotiation
- Relationship Building
- Verbal and Written Communication
- Resourcefulness
- Interpersonal Ability
- Vendor Relations
- Microsoft Office Proficiency
- Problem Solving
Skills Abilities
Presented the only Business Leadership Award from Jackson College in 2013 for displaying "positive, natural leadership" in my business program., Organized numerous community volunteer events as a member of the Student Government at Jackson College., Coached High School JV Softball at Eaton Rapids High School as well as hosted pitching clinics and private pitching/batting lessons for those who could not afford a "professional" private coach., Maintained inventory throughout both the food service industry and the salon industry, accurately counting, weighing, recording, and reporting counts., Physically and digitally categorized and maintained files, important information and sales receipts in an orderly system at each place of work., Consistently achieved desired results across all positions held through being adaptable to and excelling at all forms of communication., Learned multiple applications and programs to utilize in order to communicate more quickly and effectively., Motivated teams of employees by understanding each member as an individual using positive reinforcement and effective communication to help them achieve their career goals.
Timeline
Buyer - Supply Chain
LivWell/PharmaCann
09.2020 - Current
FOH Manager
Working Class Outlaws
01.2017 - 05.2019
Front Desk Manager
Detroit Axe
12.2016 - 10.2017
FOH Manager
Ichiban Japanese Bistro
07.2014 - 12.2015
Bachelor of Science - Business Administration And Management
Jackson College
High School Diploma -
Eaton Rapids High School
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