Stefanie Fyfe
Bay Village
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Utilizes strong problem-solving skills and a proactive approach to new tasks. Brings a fresh perspective and a solid commitment to quality and success. Recognized for adaptability and insightful approaches in delivering effective solutions.
Overview
25
25
years of professional experience
Work History
Event Coordinator | Customer Service
Michaels Stores Inc
09.2023 - Current
- Orchestrate and manage multiple events, including children's birthday parties and various craft classes and experiences. Ensure adherence to company cleanliness and safety protocols.
- Provide a creative and enjoyable environment for customers of all ages, from young children to elderly people.
- Execute administrative duties such as responding to emails, making phone calls, and completing necessary paperwork.
Supervisor, Transportation Maintenance
ContainerPort Group, Inc.
08.2018 - 01.2025
- Managed a team of 9 direct reports. Organized the rotation of the department overnight/holiday/weekend on-call schedule. Coordinated employee schedules and PTO. Processed time cards bi-monthly through UltiPro. Utilized Servant Leadership methods and the EOS model to cultivate open communication, accountability, and collaboration among team members.
- Monitored emergency road service repairs for 1,400+ independent contractors at over 20 terminals. Coordinated the maintenance and repairs of over 1,200 company-owned chassis and maintained bi-annual FMCSA records.
- Contracted repair vendors based on factors such as equipment owner protocol, safety, distance, and cost to add to our in-house vendor network map.
Coordinator, Transportation Maintenance
ContainerPort Group, Inc.
10.2012 - 08.2018
- Supported independent contractors during over-the-road breakdowns by coordinating service based on chassis owner interchange agreements.
- Documented pertinent call information in a proprietary database for accurate record-keeping and financial recovery.
- Coordinated payments, credits, and accruals with the accounting team for efficient financial management.
Customer Care Representative, Depot Services
ContainerPort Group, Inc.
02.2000 - 10.2012
- Served as a liaison between customers and terminals, ensuring smooth communication and operations.
- Handled the processing of all invoices related to import and export services. Collaborated with collections and accounts receivable teams to address and resolve billing issues promptly and efficiently.
Education
Bachelor of Arts -
Cleveland State University
Cleveland, OH05-1998
Skills
- Creative problem-solving
- Event planning
- Process monitoring and improvement
- Safety protocols
- Self-motivated
- Team building
- Time management
- Training and mentoring
Accomplishments
OHSTL Travel Soccer Coach | 2021 - present
Red Cross Certificate of Merit Lifesaving Award | 2024
Red Cross CPR/AED Certified | 2023
Certified Life Coach | 2023
Reiki Master Practitioner | 2021
IMTI M&R for the Non-Mechanic | 2019
Timeline
Event Coordinator | Customer Service
Michaels Stores Inc
09.2023 - Current
Supervisor, Transportation Maintenance
ContainerPort Group, Inc.
08.2018 - 01.2025
Coordinator, Transportation Maintenance
ContainerPort Group, Inc.
10.2012 - 08.2018
Customer Care Representative, Depot Services
ContainerPort Group, Inc.
02.2000 - 10.2012
Bachelor of Arts -
Cleveland State University
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