- Avid Reader
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Documenting and sharing travel experiences
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Camping
Stefanie Glatz
Victor,NY
Summary
Experienced professional in property management with a strong track record of success in overseeing multiple properties and driving optimal performance. Recognized for ability to enhance tenant satisfaction and increase property value through effective management strategies. Committed to fostering team collaboration and achieving results, while remaining adaptable to changing needs. Skilled in financial oversight and operational efficiency, known for reliability and flexibility in delivering exceptional outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Providence Housing Development Corporation
10.2022 - Current
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Reviewed financial forecasts, budget and operational goals.
- Negotiated vendor contracts and presented to owners for approval.
- Responded to escalated resident concerns and issues and monitored resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
Office Manager
Providence Housing Development Corporation
09.2021 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Property Manager
Updegraff Management
05.2021 - 10.2021
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Community Manager
The Highlands
01.2021 - 06.2021
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
Multi-Site Community Leader
Home Leasing, LLC
07.2019 - 12.2020
- Streamlined property management processes for increased efficiency and cost savings.
- Reviewed monthly financial statements to identify areas for improvement or growth opportunities within the portfolio of managed properties.
- Oversaw maintenance teams to ensure timely completion of work orders and upkeep of properties.
- Conducted regular property inspections to maintain safety standards and address potential issues proactively.
- Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
- Managed capital improvement projects, enhancing property value and curb appeal for residents.
- Optimized use of property management software to streamline operations, improve accuracy in financial reporting, and enhance overall efficiency.
- Ensured compliance with local, state and federal regulations and industry best practices through ongoing education and training initiatives.
- Collaborated with leasing agents to develop successful sales techniques, resulting in higher lease conversion rates.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Communicated effectively with owners, residents, and on-site associates.
Senior Property Manager
Providence Housing Development Corp
11.2012 - 07.2019
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Maintained building systems by working with maintenance services and supervised repairs.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
Education
Bachelor of Science - Organizational Management
Roberts Wesleyan
Rochester NY12-2017
Skills
- Document preparation
- Asset management
- Business planning
- Regulatory compliance
- Contract negotiation
- Property operations and facilities management
- Staff training and development
- Employee mentoring
- Teamwork and collaboration
- Critical Thinking and Problem Solving
- Time Management and Multitasking
Certification
- Certified Occupancy Specialist (COS)- National Center for Housing Management.
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- Fair Housing Certification- Various certifying bodies or state agencies.
- NY State Driver's License
Interests
Timeline
Regional Property Manager
Providence Housing Development Corporation
10.2022 - Current
Office Manager
Providence Housing Development Corporation
09.2021 - 10.2022
Property Manager
Updegraff Management
05.2021 - 10.2021
Community Manager
The Highlands
01.2021 - 06.2021
Multi-Site Community Leader
Home Leasing, LLC
07.2019 - 12.2020
Senior Property Manager
Providence Housing Development Corp
11.2012 - 07.2019
- Certified Occupancy Specialist (COS)- National Center for Housing Management.
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- Fair Housing Certification- Various certifying bodies or state agencies.
- NY State Driver's License
Bachelor of Science - Organizational Management
Roberts Wesleyan
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