Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie Gravila

Cocoa,FL

Summary

Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10+ years of administrative and customer service experience.

Overview

9
9
years of professional experience

Work History

CEO

Luxeheal
03.2020 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.

Scheduler

Comprehensive Health Services
07.2017 - Current
  • Coordinates with examinees and network providers to schedule employment-related medical examinations
  • Works individually with select network facilities to coordinate block scheduling projects when applicable
  • Utilizes different computer systems to research, identify and problem solve issues preventing scheduling
  • Provides individualized customer service support for inbound calls and emails related to medical exams
  • Displays full knowledge and accuracy throughout for multiple procedures, guidelines and regulations per Client (up to seven Clients per Scheduler I)
  • Assists in training new hires to the team and continual assigned quality assurances checks
  • Meets and maintains department quotas and expectations in productivity, quality and ethics
  • Supports other departments as needed for various periods of time when individual quotas and metrics are required (selective Scheduler II duties, Client service support/administration, remote Scheduling, data entry projects, mobile medical units)
  • Seeks, identifies and distributes daily work to the team and themselves according to volume and skill level
  • Responsible for special assignments assigned from the Scheduler III/Team Lead as needed
  • Handles complex requests, inquiries and assess call escalation; works with Scheduler III/Team Lead on resolution
  • Attends internal program meetings to assist in providing Scheduling feedback and insight
  • Aides in maintaining and updating manuals with new or revised process flows
  • All the duties of a Scheduler I in full as needed s.

Warranty Specialist

Total Home Roofing
01.2024 - 06.2024
  • Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
  • Coordinated with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
  • Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
  • Analyzed historical data on warranty claims to identify recurring problems or potential areas for improvement within the organization''s products or services offering.
  • Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
  • Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
  • Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
  • Streamlined the warranty process for faster claim resolution and better customer experience.
  • Maintained strict adherence to established guidelines governing replacement parts inventory levels avoiding stockouts or overstock situations.
  • Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
  • Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.

Provider Network Relations Specialist

COMPREHENSIVE HEALTH SERVICE
03.2020 - 06.2023
  • Coordinates and evaluates the contracts in provider network
  • Builds and maintains relationships with thousands of facilities
  • Initiates and finalize the negotiation of pricing and contracts
  • Prepares reports and analysis of contract details and specifics
  • Recruits facilities in needed areas
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Residential Assistant/administrative assistant

Cedar Creek Assisted living facility
08.2015 - 06.2017
  • Provide our residents with assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the restroom
  • Maintain all care records in accordance with company policy and audit care records weekly to ensure accuracy
  • Communicate any problems, concerns or issues to residents' family members as needed
  • Ensure all patients take medications as directed by health care providers
  • Build rapport with residents by establishing personal connections and showing interest in their lives
  • Respond to any safety or medical issues
  • Lead daily group and individual activities for entertainment
  • Planned and organized social and educational activities to promote community building and personal development among students
  • Established consistent relationships with students to maintain professional boundaries
  • Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations

Education

High School Diploma -

New Endeavour High School
Okeechobee
05.2004

Skills

  • Billing
  • Organizational Skills
  • Quickbooks
  • Scheduling
  • Outlook
  • Microsoft Outlook
  • Excel (10 years)
  • Microsoft Office
  • Computer Skills
  • Computer Literacy
  • Time & Attendance Systems
  • CRM software (9 years)
  • Operational Excellence
  • Customer Focus
  • Strategic Visioning

Timeline

Warranty Specialist

Total Home Roofing
01.2024 - 06.2024

CEO

Luxeheal
03.2020 - Current

Provider Network Relations Specialist

COMPREHENSIVE HEALTH SERVICE
03.2020 - 06.2023

Scheduler

Comprehensive Health Services
07.2017 - Current

Residential Assistant/administrative assistant

Cedar Creek Assisted living facility
08.2015 - 06.2017

High School Diploma -

New Endeavour High School

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Stefanie Gravila