Stefanie Gravila
Cocoa,FL
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10+ years of administrative and customer service experience.
Overview
8
8
years of professional experience
Work History
COMPREHENSIVE HEALTH SERVICE
03.2020 - Current
- Coordinates and evaluates the contracts in provider network
- Builds and maintains relationships with thousands of facilities
- Initiates and finalize the negotiation of pricing and contracts
- Prepares reports and analysis of contract details and specifics
- Recruits facilities in needed areas
Scheduler
Comprehensive Health Services
07.2017 - Current
- Coordinates with examinees and network providers to schedule employment-related medical examinations
- Works individually with select network facilities to coordinate block scheduling projects when applicable
- Utilizes different computer systems to research, identify and problem solve issues preventing scheduling
- Provides individualized customer service support for inbound calls and emails related to medical exams
- Displays full knowledge and accuracy throughout for multiple procedures, guidelines and regulations per Client (up to seven Clients per Scheduler I)
- Assists in training new hires to the team and continual assigned quality assurances checks
- Meets and maintains department quotas and expectations in productivity, quality and ethics
- Supports other departments as needed for various periods of time when individual quotas and metrics are required (selective Scheduler II duties, Client service support/administration, remote Scheduling, data entry projects, mobile medical units)
- Seeks, identifies and distributes daily work to the team and themselves according to volume and skill level
- Responsible for special assignments assigned from the Scheduler III/Team Lead as needed
- Handles complex requests, inquiries and assess call escalation; works with Scheduler III/Team Lead on resolution
- Attends internal program meetings to assist in providing Scheduling feedback and insight
- Aides in maintaining and updating manuals with new or revised process flows
- All the duties of a Scheduler I in full as needed s.
Residential Assistant/administrative assistant
Cedar Creek Assisted living facility
08.2015 - 06.2017
- Provide our residents with assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the restroom
- Maintain all care records in accordance with company policy and audit care records weekly to ensure accuracy
- Communicate any problems, concerns or issues to residents' family members as needed
- Ensure all patients take medications as directed by health care providers
- Build rapport with residents by establishing personal connections and showing interest in their lives
- Respond to any safety or medical issues
- Lead daily group and individual activities for entertainment
Education
High School Diploma -
New Endeavour High School
Skills
- Billing
- Filing
- Organizational Skills
- Quickbooks
- Scheduling
- Receptionist
- Outlook
- Microsoft Outlook
- Typing
- Word
- Administrative Assistant (4 years)
- Excel (10 years)
- Westlaw
- Microsoft Office
- Microsoft Powerpoint
- Computer Skills
- Computer Literacy
- Communication skills
- Office Experience
- Office Administration
- Home Care
- Time Management
- Time & Attendance Systems
- Cr
- CRM software (9 years)
- Certifications and Licenses
- Driver's License
- Present
- Schedule Coordination
- Teamwork and Collaboration
- IT Market Understanding
- Americans with Disabilities Act (ADA)
- Behavioral Interviewing
- Safety Training
Timeline
COMPREHENSIVE HEALTH SERVICE
03.2020 - Current
Scheduler
Comprehensive Health Services
07.2017 - Current
Residential Assistant/administrative assistant
Cedar Creek Assisted living facility
08.2015 - 06.2017
High School Diploma -
New Endeavour High School
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