Stefanie Harding
Tonawanda
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
8
8
years of professional experience
Work History
Proposal Manager
ConvergeOne
03.2024 - Current
- Analyzed client RFPs to identify key requirements, enabling tailored responses that addressed specific needs.
- Secured new business opportunities by crafting persuasive executive summaries highlighting unique selling points.
- Conducted post-proposal debriefs to identify areas of improvement, leading to higher success rates in future submissions.
UCaaS Supplier Business Manager/Intermedia
ScanSource
06.2023 - 03.2024
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Business Development Manager HP/Poly
ScanSource
08.2021 - 06.2023
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Compiled product and customer data to generate informed profit projections.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Built relationships with customers to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
National Account Manager DMAR/VAR
ScanSource
03.2019 - 08.2021
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Increased market penetration by growing brand awareness.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Tracked sales data to assess trends and make proactive strategy changes.
- Identified profitable business leads and built pipeline of prospective customers.
Account Manager
ScanSource
05.2017 - 03.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms and other bid specifications.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
Associate of Science - Business Administration And Management
Erie Community College
Buffalo, NY05.2018
Skills
- Business Growth Initiatives
- Salesforce
- Sales and Marketing
- Product Launching
- Power BI
- Strategic Vision
- Goals and Performance
- Business Planning
- Sales Tracking
- Business Analytics
- Product and Service Sales
- Lead Identification and Generation
- Referral Management
Timeline
Proposal Manager
ConvergeOne
03.2024 - Current
UCaaS Supplier Business Manager/Intermedia
ScanSource
06.2023 - 03.2024
Business Development Manager HP/Poly
ScanSource
08.2021 - 06.2023
National Account Manager DMAR/VAR
ScanSource
03.2019 - 08.2021
Account Manager
ScanSource
05.2017 - 03.2019
Associate of Science - Business Administration And Management
Erie Community College
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