Stefanie Hattani
Charlotte,NC
Summary
Market management professional with strong background in driving sales growth and optimizing market strategies. Adept at team building, collaboration, adapting to changing needs, and delivering impactful results. Skilled in market analysis, strategic planning, and client relationship management. Reliable, goal-focused, and prepared to contribute to dynamic market environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Deputy Market Manager
IKEA LLC Charlotte, NC
07.2025 - 12.2025
- Developed and implemented strategic marketing plans to enhance brand visibility and customer engagement.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Collaborated with cross-functional teams to optimize promotional campaigns and drive sales growth.
- Led training initiatives to enhance team performance and ensure alignment with corporate objectives.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Drove market share growth by developing and implementing strategic marketing plans that targeted key demographics.
Deputy Market Manager
IKEA LLC Norfolk, VA
09.2023 - 06.2025
- Built a new Food team with improved operational results
- Strong basket size and TUR development (Store & Food)
- Supported Small Store Org project
- Secured Operational Excellence of the Logistics operation including fulfillment and last mile
- Analyzed market trends to identify new business opportunities and drive sales growth.
- Led cross-functional teams to execute promotional campaigns effectively and efficiently.
- Trained and mentored team members on best practices in customer service and sales techniques.
- Monitored performance metrics to evaluate the effectiveness of marketing initiatives and optimize approaches.
- Collaborated with merchandising teams to ensure alignment between marketing efforts and store displays.
- Conducted customer feedback sessions to gather insights for continuous improvement in services offered.
Commercial Manager
IKEA LLC Norfolk, VA
08.2017 - 08.2023
- Received 97 Leadership index in ishare survey
- Hired and trained a knowledgeable Commercial Team since Grand Opening
- Maintained one of the highest OSA’s and commerciality throughout FY21/F22
- Led commercial strategy development to enhance market positioning and drive revenue growth.
- Managed cross-functional teams to implement process improvements, ensuring operational efficiency across departments.
- Analyzed market trends and consumer insights to inform product assortment and pricing strategies.
- Developed training programs for staff, enhancing team capabilities and service quality in retail operations.
Interim Market Manger
IKEA LLC, Norfolk, VA
09.2021 - 02.2022
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Boosted sales and profit performance by training sales teams on effective communication strategies and product knowledge.
- Led cross-functional teams to launch new products, ensuring alignment with market needs and organizational goals.
Interim Market Manger
IKEA LLC, Norfolk VA
05.2021 - 07.2021
- Successfully led the FY22 &FY23 Business Plan processes
- Achieved productivity and GM improvements to reach goal
- Secured compliance with changing COVID protocols
- Assisted with P&C investigations, open-doors and coworker care in absence of PCM
- Managed FFF implementation incl. recruiting on senior management level
- Developed and implemented local marketing strategies to enhance brand visibility and customer engagement.
In Store Logistics Manager
IKEA LLC, Brooklyn NY
07.2011 - 07.2017
- Organizational change project leader
- Developed and implemented storewide inventory action plan (results from bottom store to top 5 ranking)
- Coaching and mentoring of high potentials
- Coach in national capacity learning network
- Developed strategies for optimizing supply chain workflows, improving overall operational effectiveness.
- Implemented safety protocols, resulting in improved workplace conditions and reduced incidents.
- Trained and mentored staff on best practices in warehouse operations and logistics efficiency.
Sales and Supply Support Manager
IKEA LLC, Brooklyn NY
05.2010 - 06.2012
- Successfully developed a strong team, which resulted in becoming #1 in Service Level in the country in April 2011 and sustaining a top position since then (last in the country before)
- Analyzed market trends to forecast demand and adjust procurement strategies accordingly.
- Developed and implemented inventory control strategies to enhance supply chain efficiency.
Instore Logistics Manager
IKEA LLC, Long Island NY
03.2008 - 04.2010
- Accomplished a reduction of internal damages TT390 from 1% down to 0.4% within 1 year
- Increased productivity by 20%
- Achieved in partnership with store team an inventory loss development from -1.2% to -0.25% in FY09
- Streamlined logistics operations to enhance supply chain efficiency.
Logistics Manager
IKEA Germany, Munich
06.2005 - 02.2008
- Member of national competence network 'Competence Development'
- Achieved best development of the country in internal damages TT390 in 2007
- Securing highest internal review standards
- Implemented cost-saving strategies, optimizing logistics operations across multiple departments.
Goods Flow Manager
IKEA Germany – Munich
07.2004 - 05.2005
Supply Chain Trainee
IKEA Deutschland GMBH&COKG – WALLAU, GERMANY
04.2003 - 06.2004
Assistant Restaurant General Manager Pizza Hut
Dieter Lange Systems
01.2000 - 12.2002
Education
Masters Degree - Economics: Logistics & Retailing
GERHARD MERCATOR UNIVERSITY
Duisburg, GermanySkills
- Leadership by example
- Bringing Business & people together
- Motivational
- Goal oriented
- Project management
- Committed, resilient
- Strong analytical skills
- Challenging
- Mentoring & Coaching
- Crisis Management
- Training and development
- New product launch
- Client relations
- Sales performance analysis
- Sales operations
Certification
- ServSafe Certification Food Protection Manager
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Deputy Market Manager
IKEA LLC Charlotte, NC
07.2025 - 12.2025
Deputy Market Manager
IKEA LLC Norfolk, VA
09.2023 - 06.2025
Interim Market Manger
IKEA LLC, Norfolk, VA
09.2021 - 02.2022
Interim Market Manger
IKEA LLC, Norfolk VA
05.2021 - 07.2021
Commercial Manager
IKEA LLC Norfolk, VA
08.2017 - 08.2023
In Store Logistics Manager
IKEA LLC, Brooklyn NY
07.2011 - 07.2017
Sales and Supply Support Manager
IKEA LLC, Brooklyn NY
05.2010 - 06.2012
Instore Logistics Manager
IKEA LLC, Long Island NY
03.2008 - 04.2010
Logistics Manager
IKEA Germany, Munich
06.2005 - 02.2008
Goods Flow Manager
IKEA Germany – Munich
07.2004 - 05.2005
Supply Chain Trainee
IKEA Deutschland GMBH&COKG – WALLAU, GERMANY
04.2003 - 06.2004
Assistant Restaurant General Manager Pizza Hut
Dieter Lange Systems
01.2000 - 12.2002
Masters Degree - Economics: Logistics & Retailing
GERHARD MERCATOR UNIVERSITY
TRAINING
- Supply Chain Management, Train the Trainer, 2007
- IKEA Concept training
- Project Management for Professionals (externally facilitated)
- Leading in Change in Germany & USA
- Shopkeeper Sales Training 1&2
- Coaching & Mentoring
- Situational Leadership
- Leadership Fundamentals
- People Leader University
- Retail Reviews Auditor
- Leading the commercial growth agenda training