Summary
Overview
Work History
Education
Skills
Timeline
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Stefanie Helmuth

Deer Park,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Remote Home Health Intake Liason

Angels Among Us
06.2020 - Current
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Updated patient records with accurate, current insurance policy information.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Established and maintained relationships with insurance providers for productive communications.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Conducted patient intake interviews, recording and documenting relevant information.

Remote Customer Service Mgr/Credit & Collections Mgr

Unlimited Trucking
02.2004 - 01.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.

Education

Robert E. Lee High School
Baytown, Tx

Skills

  • Customer Relations
  • Account Management
  • Active Listening
  • Call Center Operations
  • Multi-Line Phone Talent
  • Conflict Mediation
  • Customer Relationship Management
  • Conflict Resolution
  • Customer Service
  • Managing Multiple Tasks
  • Problem-Solving Ability
  • Professional Telephone Demeanor
  • Typing Proficiency
  • Customer Account Management

Timeline

Remote Home Health Intake Liason

Angels Among Us
06.2020 - Current

Remote Customer Service Mgr/Credit & Collections Mgr

Unlimited Trucking
02.2004 - 01.2020

Robert E. Lee High School

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Stefanie Helmuth