Stefanie Hill
Abbeville,SC
Summary
Experienced and compassionate Case Manager with a proven track record in diverse environments. Dedicated professional committed to achieving desired case outcomes. Possesses exceptional problem-solving skills, adept at resolving conflicts, and exhibits strong communication abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Foster Care Case Manager
South Carolina Department Of Social Services
2023.04 - Current
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Attended proceedings and testified for several reunification and permanent placement cases.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
Bartender
The Milton Lodge
2022.06 - 2022.09
- Engaged with patrons and delivered memorable service experience while upholding high-quality standards
- Planned beverage menus and informed customers about new beverages and specials
- Selected, mixed, and served beverages to patrons while keeping compliance with state laws and regulations
- Achieved seamless bar operations by keeping optimum inventory of F&B supplies
- Processed payments through effective utilization of POS system
- Ensured strict compliance with rules and regulations concerning gambling and alcohol consumption
- Fostered safe and healthy environment for staff as well as guests by ensuring adherence to SOPs
- Kept management up-to-date on operational progress through regular reporting.
Shift Supervisor/Bartender
Bud's Bar & Grill
2009.01 - 2022.06
- Planned, strategized, led team of highly skilled professionals, and oversaw seamless management of day-to-day operations
- Kept optimum staffing level for shift to ensure seamless continuity of profitable business activity
- Provided guidance and feedback to employees for increased performance yield
- Drove sales by enabling and empowering staff to upsell products, promotions, and events
- Processed all transactions and balanced multiple cash drawers for assigned shift.
Varsity Volleyball Coach
Puyallup School District
Intern/Volunteer
Domestic Violence/Sexual Assault - Aspen
Education
Bachelor of Science in Social Services -
Central Washington University
Transfer Degree, Business & Accounting Focus -
Pierce College
Skills
- Individualized Training
- Recruitment Strategies
- Rules Enforcement
- Motivational Techniques
Clientadvocacy - Advocacy
Capable of providing advocacy to gain access to required resources to help people live healthier and productive lives.
Customerservice - Relationshipbuilding
Adept at establishing professional relationships with clients by delivering high-quality services.
Traininganddevelopment - Programs
Capacity to drive key programs with emphasis on meeting deadlines and achieving forecasted outcomes.
Otherskills - Skills
Possess solid analytical, interpersonal, communication, cross-functional, and relationship-building skills.
Experiencehighlights
- The Milton Lodge, Milton, Washington, 2022, Bartender, 06/01/22, 12/31/22, Engaged with patrons and delivered memorable service experience while upholding high-quality standards., Planned beverage menus and informed customers about new beverages and specials., Selected, mixed, and served beverages to patrons while keeping compliance with state laws and regulations., Achieved seamless bar operations by keeping optimum inventory of F&B supplies., Processed payments through effective utilization of POS system., Ensured strict compliance with rules and regulations concerning gambling and alcohol consumption., Fostered safe and healthy environment for staff as well as guests by ensuring adherence to SOPs., Kept management up-to-date on operational progress through regular reporting., Raised sales and patronage by 30% through excellent customer service delivery., Received commendation for continually exhibiting excellent customer service and ensuring utmost client satisfaction.
- Bud's Bar & Grill, Milton, Washington, 2009 - 2022, Shift Supervisor/Bartender, 01/01/09, 12/31/22, Planned, strategized, led team of highly skilled professionals, and oversaw seamless management of day-to-day operations., Kept optimum staffing level for shift to ensure seamless continuity of profitable business activity., Provided guidance and feedback to employees for increased performance yield., Drove sales by enabling and empowering staff to upsell products, promotions, and events., Processed all transactions and balanced multiple cash drawers for assigned shift., Contributed to professional development of staff through training programs., Sustained highest sales performance per shift while maintaining 98% client satisfaction rate., Nurtured strong professional relations with vendors to procure high-quality supplies at lucrative price point.
Qualifications Summary
Highly driven professional with comprehensive understanding of social work practices, principles, and dynamics. Highly motivated to drive empowerment of people as client advocate.
Certification
Child First Certification, Children's Law Center
Timeline
Foster Care Case Manager
South Carolina Department Of Social Services
2023.04 - Current
Bartender
The Milton Lodge
2022.06 - 2022.09
Shift Supervisor/Bartender
Bud's Bar & Grill
2009.01 - 2022.06
Varsity Volleyball Coach
Puyallup School District
Intern/Volunteer
Domestic Violence/Sexual Assault - Aspen
Bachelor of Science in Social Services -
Central Washington University
Transfer Degree, Business & Accounting Focus -
Pierce College
Child First Certification, Children's Law Center
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