Stefanie Hill

Experienced and compassionate Case Manager with a proven track record in diverse environments. Dedicated professional committed to achieving desired case outcomes. Possesses exceptional problem-solving skills, adept at resolving conflicts, and exhibits strong communication abilities.

• The Milton Lodge, Milton, Washington, 2022, Bartender, 06/01/22, 12/31/22, Engaged with patrons and delivered memorable service experience while upholding high-quality standards., Planned beverage menus and informed customers about new beverages and specials., Selected, mixed, and served beverages to patrons while keeping compliance with state laws and regulations., Achieved seamless bar operations by keeping optimum inventory of F&B supplies., Processed payments through effective utilization of POS system., Ensured strict compliance with rules and regulations concerning gambling and alcohol consumption., Fostered safe and healthy environment for staff as well as guests by ensuring adherence to SOPs., Kept management up-to-date on operational progress through regular reporting., Raised sales and patronage by 30% through excellent customer service delivery., Received commendation for continually exhibiting excellent customer service and ensuring utmost client satisfaction.
• Bud's Bar & Grill, Milton, Washington, 2009 - 2022, Shift Supervisor/Bartender, 01/01/09, 12/31/22, Planned, strategized, led team of highly skilled professionals, and oversaw seamless management of day-to-day operations., Kept optimum staffing level for shift to ensure seamless continuity of profitable business activity., Provided guidance and feedback to employees for increased performance yield., Drove sales by enabling and empowering staff to upsell products, promotions, and events., Processed all transactions and balanced multiple cash drawers for assigned shift., Contributed to professional development of staff through training programs., Sustained highest sales performance per shift while maintaining 98% client satisfaction rate., Nurtured strong professional relations with vendors to procure high-quality supplies at lucrative price point.

Child First Certification, Children's Law Center