Stefanie Jeffries
Bridgeton
Summary
- Customer service professional with proven track record in handling high-volume inbound calls and resolving diverse customer inquiries. Known for strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Expertise in communication and problem-solving, delivering consistent and reliable service.
Overview
24
24
years of professional experience
Work History
Access Center Representative
Inspira Health
11.2021 - Current
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer experience by promptly addressing inquiries and resolving issues.
- Improved access center reputation by consistently delivering empathetic, knowledgeable service in every interaction.
- Maintained detailed knowledge of company policies, procedures, and services to confidently answer customer inquiries.
- Provided exceptional support to patients, ensuring all needs were met within a timely manner.
- Assisted customers with scheduling appointments, resulting in increased patient satisfaction.
Business Office Representative
Inspira Health
11.2019 - 11.2021
- Contributed to revenue growth by assisting with resubmitting insurance claims that may of had errors.
- Ensured accurate record keeping by diligently maintaining up-to-date payment plans for patient bills.
- Assisted patients with questions in a timely and efficient manner.
- Assisted in investigations of fraudulent insurance use
Access Center Representative
Inspira Health
05.2013 - 11.2019
- Assisted patients with scheduling, rescheduling Doctor ordered testing.
- Ensured insurance eligibility by verifying via Navi Net and locate status of authorization if required for testing on designated site of allocated insurance policy.
- Provide positive customer experiences and resolve all patient complaints with patience and understanding.
- Designated online chat user for Inspira Health Community Website to assist patients with questions or concerns sent via chat.
- I was trained on all aspects of the Access Center and able to complete any task that is needed.
- In November 2016 I was promoted to "Preceptor" of the department and gladly accepted more responsibility as I was able to assist with the growth and development of the department .
- As Preceptor I was responsible for intense 1 on 1 training of new hires for a 30 day period and after that I continued to monitor them for 60 days to ensure they are properly trained. I also completed 2 phone call evaluations per week on each representative in the department and graded them to ensure quality assurance and at times provide further training if needed.
- As Preceptor when new programs were to be used in the department I tested them for a set amount of time before they were rolled out and also attended training with the company of the program so I could then train my staff in the department on how to efficiently navigate the designated program.
Communications Specialist
Inspira Health
01.2013 - 05.2015
- Responsible for answering calls for 4 hospitals using exceptional customer service skills ensuring they were correctly handled,
- Utilized paging technology throughout the 4 hospitals following guidelines when overhead paging for Codes, specific Doctors and helicopter alerts for ETA of helicopter.
- Ensured when any fire alarm went off that the correct location in the correct hospital was announced and the designated fire company notified.
- Trained new hires when the Supervisor would ask.
Caregiver for My Newborn Daughter
Myself
12.2011 - 12.2012
- During this time I was able to provide care for my newborn daughter.
Federal Correctional Officer
Department Of Justice
08.2004 - 12.2011
- Maintained a safe and secure environment for both staff and inmates through diligent observation and enforcement of institutional policies.
- Oversaw inmate recreational activities, monitoring behavior and intervening as necessary to prevent altercations or rule violations.
- Facilitated educational programs for inmates, promoting personal growth and responsibility while incarcerated.
- Assisted in the supervision of inmate work assignments, helping to maintain orderliness within the facility while providing opportunities for skill development and engagement during incarceration.
- Completed an 8 week Academy at FLETC ( Federal Law Enforcement Training Center) in Glynco Georgia.
- Qualified yearly with a 9mm firearm, M16 weapon, 12 gauge shotgun, self defense course and handling chemical agents.
- Transported inmates to and from medical appointments, funerals and court hearings. This duty entailed qualifying yearly on a special course of fire on the range using a 9mm firearm.
Correctional Officer
Delaware Department Of Correction
01.2002 - 08.2004
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of female inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained professional relationships with outside law enforcement while working "booking and receiving" ensuring new arrivals were free and clear of any contraband and charged correctly.
- Completed a 12 week Training Academy in Dover Delaware.
- Qualified yearly with a 38mm firearm, 12 gauge Remington shot gun and handling chemical agents as we carried Cap stun chemical on our person daily.
Medical Assistant/EKG Technician
Dr Ashok Pilly
11.2000 - 01.2002
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Medical Assisting And EKG Technician Certification - Medical
Harrison Career Institute
Vineland NJ10.2000
High School Diploma -
Millville Senior High School
Millville, NJ06.1995
Skills
- Organization
- Complaint resolution
- Pay attention to detail
- Excellent customer service skills
- Ability to adapt to change easily
- Leadership skills
Timeline
Access Center Representative
Inspira Health
11.2021 - Current
Business Office Representative
Inspira Health
11.2019 - 11.2021
Access Center Representative
Inspira Health
05.2013 - 11.2019
Communications Specialist
Inspira Health
01.2013 - 05.2015
Caregiver for My Newborn Daughter
Myself
12.2011 - 12.2012
Federal Correctional Officer
Department Of Justice
08.2004 - 12.2011
Correctional Officer
Delaware Department Of Correction
01.2002 - 08.2004
Medical Assistant/EKG Technician
Dr Ashok Pilly
11.2000 - 01.2002
Medical Assisting And EKG Technician Certification - Medical
Harrison Career Institute
High School Diploma -
Millville Senior High School
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