Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie Jergenson

Rochester,MN

Summary

Capable DOS adept at handling all medical administrative needs for busy OBGYN practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Highly organized DOS knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC.

Overview

18
18
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic
01.2022 - Current
  • Answered phones and assisted callers with inquiries.
  • Greeted guests entering and exiting facility.
  • Established relationships with guests to grow and retain client base.
  • Completed cashier and point of sale operations.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered phone calls and messages for 30 physicians/midwives (OBGYN) medical facility, scheduling appointments and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.

Surgical Core Technician

Mayo Clinic
02.2018 - 01.2022
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Collected, prepared, and disposed of medical specimens.
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Worked with MD and RN staff to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.

Hair Stylist

Great Clips
07.2004 - 01.2018
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Worked with men, women and children to complete hair cutting/styling on daily basis.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Education

High School Diploma -

Chatfield Chosen Valley High School
Chatfield, MN
06.2002

Skills

  • Organization and Time Management
  • Protocol Review
  • Online Systems
  • Equipment Troubleshooting and Maintenance
  • Cleaning and Sterilizing
  • Clerical Support
  • Medical Terminology
  • Demographics Information
  • Medical Report Preparation
  • Call Transfers
  • Office Supplies and Inventory
  • Front Desk Operations
  • Timely Processing
  • Electronic Health Records Systems
  • Critical Thinking
  • Accurate Recordkeeping

Timeline

Desk Operations Specialist

Mayo Clinic
01.2022 - Current

Surgical Core Technician

Mayo Clinic
02.2018 - 01.2022

Hair Stylist

Great Clips
07.2004 - 01.2018

High School Diploma -

Chatfield Chosen Valley High School

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Stefanie Jergenson