STEFANIE KREUZIGER
Surprise,AZ
Summary
Office manager with 20 years of experience, successful at providing exceptional customer service while overseeing teams. Proven track record of exceeding goals, maintain production driven schedules and achieving results. Experienced in manage care. Dedicated professional looking to obtain both a challenging and rewarding position where my experience, skills and passion for customer service and results orientation can be used to benefit a great organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Appointment Service Specialist, SOR
Mayo Clinic
02.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
HYGIENE COORDINATOR
BRIGGS FAMILY & COSMETIC DENTISTRY
03.2018 - 02.2022
- Responsible for maintaining a productive complex schedule for five (5) high skilled dental hygienists
- Helped create a more up to date 'streamline' COVID-19 prescreen system for patients complete prior to appointments for all five (5) hygienists and two (2) doctors
HYGIENE COORDINATOR
KORY BLYTHE, DDS
03.2017 - 03.2018
- Responsibilities included checking in patients and oversight of daily schedules for the practice
- Efficient in Dentrix software
OFFICE MANAGER - BILLING COORDINATOR
DR. ARIA IRVANI, DDS, LLC
01.2015 - 02.2017
- Responsible for maintaining a productive schedule for four (4) hygienists, verifying patient's insurance benefits and ensuring both benefits are being utilized both ethically and professionally
- Key responsibilities also include the implementation and adoption of new software systems and processes pertaining to office protocol and procedures
OFFICE MANAGER
DR. TIMOTHY BARZEGAR
01.2013 - 02.2017
- Responsible for treatment planning of full mouth and reconstructive cases
- In charge of all PPO billing and collections for a million-dollar single doctor office; review of aging and outstanding claims reports on weekly basis, responsible for managing collection accounts and monthly statements
ASSISTANT MANAGER/TREATMENT COORDINATOR
DR. AMIR ESFANDIARI, DDS
08.2009 - 01.2013
- Responsibilities included but were not limited to presenting treatments plans, collecting insurance patient portions as well as oversight of daily schedules for the practice
- Managed day to day of the front desk successfully and independently
- Became proficient in Eaglesoft practice management software
OFFICE MANAGER/BENEFITS COORDINATOR
PACIFIC DENTAL SERVICES, INC./INTERDENT, INC.
08.2001 - 05.2009
- Responsibilities included developing plans, conducted monthly insurance audits, processing payroll, managed and reviewed monthly financials for a multi-billion dollar company, trained and supervised staff which included dentists, specialists, hygienists and front office team members
- Implemented new ideas for increasing productivity and revenue
Education
AA DEGREE - Dental Assisting Program-Certified of Completion
CYPRESS COLLEGE
Cypress, CA01.2001
High School Diploma - CPR Certified
CANYON HIGH SCHOOL
Anaheim, CA01.2000
Skills
- Coordination of scheduling and communication
- Process improvement
- Systems alignment
- Change management
- Superior customer service
Certification
- CPR/AED Certification
- OSHA Certified
- Basic Life Support Certification (BLS)
- First Aid Certification
- Epic Software
Languages
English
Full Professional
Timeline
Patient Appointment Service Specialist, SOR
Mayo Clinic
02.2022 - Current
HYGIENE COORDINATOR
BRIGGS FAMILY & COSMETIC DENTISTRY
03.2018 - 02.2022
HYGIENE COORDINATOR
KORY BLYTHE, DDS
03.2017 - 03.2018
OFFICE MANAGER - BILLING COORDINATOR
DR. ARIA IRVANI, DDS, LLC
01.2015 - 02.2017
OFFICE MANAGER
DR. TIMOTHY BARZEGAR
01.2013 - 02.2017
ASSISTANT MANAGER/TREATMENT COORDINATOR
DR. AMIR ESFANDIARI, DDS
08.2009 - 01.2013
OFFICE MANAGER/BENEFITS COORDINATOR
PACIFIC DENTAL SERVICES, INC./INTERDENT, INC.
08.2001 - 05.2009
High School Diploma - CPR Certified
CANYON HIGH SCHOOL
AA DEGREE - Dental Assisting Program-Certified of Completion
CYPRESS COLLEGE
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