Stefanie Lawson
2702 Meadow Park Mount Juliet,TN
Summary
Compassionate and motivated nursing student with anticipated June graduation seeking a hospital nurse residency program with HCA Healthcare. Dedicated to providing safe, empathetic, and patient-centered care while developing clinical judgment, adaptability, and professional nursing skills through team-focused practice, mentorship, and hands-on learning
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Ascension Saint Thomas West
08.2024 - Current
- Assist patients with daily living activities and maintain comfort.
- Monitor vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collaborate with healthcare team to ensure patient safety and adherence to care plans.
- Perform blood draws, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provide emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Assist nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Document patient information accurately in electronic health record systems for continuity of care.
- Promote a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognize potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Patient Service Representative/Registration
Tennessee Oncology
02.2021 - 07.2024
- Coordinated communication between patients, family members, medical staff, or administrative staff.
- Scheduled and or connected patient to resources to schedule for ancillary resources
- Provided empathetic support to patients, addressing inquiries and resolving issues promptly.
- Implemented process improvements that streamlined patient check-in procedures, increasing overall satisfaction.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Service Representative/Registration – Surgery Center
UPMC
05.2018 - 11.2020
- Coordinated communication between patients, family members, medical staff, or administrative staff.
- Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
- Ensured insurance and demographic information was correct and up to date for each patient record.
- Checked each patient in and out efficiently.
- Scheduled and or connected patient to resources to schedule for ancillary resources
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure timely information delivery.
General Utility
FRITO-LAY/PEPSI
11.2017 - 05.2018
- Maintained a clean facility and complied with safety standards.
- Inspected finished product and ensured all product left warehouse to correct standard.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cosmetologist/Receptionist
ECLIPS SALON & SPA
02.2014 - 08.2017
- Executed advanced techniques in hair coloring, cutting, and styling for diverse clientele.
- Provided exceptional customer service and created repeat business by developing relationships with customers.
- Provided personalized hair and skin consultations to enhance client satisfaction.
- Listened to salon and spa guest concerns and addressed them immediately.
- Followed all state protocols regarding obtained cosmetology license.
Server
TEXAS ROADHOUSE
03.2013 - 07.2017
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Maintained cleanliness and presentation of the restaurant.
- Managed multiple tables simultaneously, prioritizing tasks to enhance workflow efficiency.
- Resolved customer complaints swiftly, maintaining positive dining atmosphere and reputation.
- Fostered teamwork among staff, enhancing communication and cooperation during busy shifts.
- Operated a POS System to itemize and complete guest checks
Education
Bachelor of Science in Nursing - Registered Nurse
South College
Nashville, TN06-2026
Associate of Science - Health Science (Pre-Nursing)
South College
Nashville, TN04.2024
Cosmetologist License - undefined
Paul Mitchell Cosmetology School
Tampa, FL07.2011
High School Diploma - undefined
Hollidaysburg Area High School
Hollidaysburg, PA06.2010
Skills
- Reliable
- Interpersonal skills
- Excellent and effective communication
- Direct patient care
- Critical thinking and problem solver
- Compassionate and caring
- Time management
- Teamwork and collaboration
- BLS Certified
- Epic and Cerner EMR
- IV Insertion/Blood draws/Sample collection
Timeline
Patient Care Technician
Ascension Saint Thomas West
08.2024 - Current
Patient Service Representative/Registration
Tennessee Oncology
02.2021 - 07.2024
Patient Service Representative/Registration – Surgery Center
UPMC
05.2018 - 11.2020
General Utility
FRITO-LAY/PEPSI
11.2017 - 05.2018
Cosmetologist/Receptionist
ECLIPS SALON & SPA
02.2014 - 08.2017
Server
TEXAS ROADHOUSE
03.2013 - 07.2017
Cosmetologist License - undefined
Paul Mitchell Cosmetology School
High School Diploma - undefined
Hollidaysburg Area High School
Bachelor of Science in Nursing - Registered Nurse
South College
Associate of Science - Health Science (Pre-Nursing)
South College