Stefanie Lindsey
Debary
Summary
Professional Analyst that is focused and determined. I work well under stress and high demands. I love helping others and look forward to working in an environment that allows me to use my skills and education
Overview
22
22
years of professional experience
Work History
Office Manager
Spaulding Family Chiropractic
12.2023 - Current
- Answers all incoming calls. Directs calls to appropriate person promptly and efficiently
- Greets all clients coming into the clinic in a friendly and helpful manner
- Manages incoming and outgoing mail
- Maintains inventory of office supplies and forms
- Maintains inventory of nutritional supplements and healthy lifestyle products
- Provides retail support for patient purchases of supplements and health products
- Light bookkeeping duties using QuickBooks
- Maintains electronic documents storage
- Maintains patient health records system
- Coordinates customer calling list with specials and seasonal offers
- Manages scheduling of patient appointments
Contents Manager
Solera
12.2022 - 12.2023
- Ownership of claim files from intake through delivery, with a focus on quality and cycle time.
- Managed all tasks and actions necessary to complete a successful claim assignment.
- Responded appropriately and professionally to customers both internally and externally.
- Collaborated with all business units and queues within Enservio across both valuation and inventory services.
- Effectively understood all requirements for specific claim handling and offered solutions to right-size the assignment
- Adhered to applicable service levels.
- Worked closely with all Adjuster owners on accounts.
- Provided customer via live chat and hotline.
Analyst
Florida Department of Law Enforcement
07.2022
Investigative Analyst
Seminole County Sheriffs Office
01.2019 - 12.2022
- Assembles statistical information as requested.
- Collects, complies, and distributes information.
- Extracts information using public record sources, CJNet, and other information systems as required.
- Aids in Investigations by gathering information related to telephone subscriptions, wage and hour, and other investigative sources as required.
- Creates flow charts, timelines, or other visual displays to aid in the Investigative process.
- Prepares investigative subpoenas as needed to support the investigative function.
- Identifies areas or events that require additional investigative effort in order to confirm indicated criminal activity or to determine the actual scope of known criminal operations.
- Provides tactical and/or strategic analysis for agency personnel as requested.
- Integrates incoming information with existing information and provides updated analysis as needed.
- Operates NCIC/FCIC as required.
- Collects information from CAD history, CAFE, Pawn, and other local databases as needed.
- Performs other duties as assigned or as may be necessary in the efficient and effective performance of the position functions.
- Extensive knowledge of county geography
- Knowledge of telephone answering techniques, radio dispatching policies and procedures
- Knowledge of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority
- Ability to communicate verbally in a distinct, clear, concise, controlled, and pleasant manner in a wide variety of circumstances with good diction in a well-modulated voice
- Ability to type at sufficient speed to accurately complete information for computer aided dispatch system
- Ability to simultaneously communicate, interpret communications, and enter data into a computer terminal with speed and accuracy
- Ability to understand oral and written instructions
- Ability to react quickly and calmly in a variety of life threatening and emergency situations
- Ability to sit for long periods of time
- Ability to wear department issued headset equipment
- Ability to work any shift
- Ability to handle irate and hysterical callers in a calm, courteous, and professional manner
- Ability to work under stress and to exercise discretion and independent judgment in a variety of situations
- Ability to establish and maintain effective working relationships with co-workers, supervisors, and an economically and ethnically diverse general public
- Manage high call volume
- Excellent customer service
- Ability to multi-task in a high paced environment
- Ability to work independently and as a team
Analyst
Alpha Group at Online
06.2019 - 12.2019
911 Telecommunicator
Seminole County Sheriffs Office
05.2018 - 01.2019
Administrative Assistant
Long Surveying, Inc
07.2007 - 05.2016
- Manage Field Crews work and process orders in a timely manner
- Perform office duties including: scanning, filing, mail, phones and process credit cards
- Check surveys for accuracy
Administrative Specialist
United States Marine Corps
06.2003 - 01.2005
- The preparation of naval correspondence and messages
- Preparation and maintenance of directives
- Preparation of travel orders
- Completion of general administrative requirements such as leave authorizations and identification cards
- Preparation and maintenance of command punishment books
Education
Associates of Arts -
Seminole State College
Sanford, FLSkills
- Microsoft Office Suite
- Processing and billing credit cards
- Proficient and accurate with data entry (65wpm)
- Excellent customer service
Personal Information
Title: Investigative Analyst
Timeline
Office Manager
Spaulding Family Chiropractic
12.2023 - Current
Contents Manager
Solera
12.2022 - 12.2023
Analyst
Florida Department of Law Enforcement
07.2022
Analyst
Alpha Group at Online
06.2019 - 12.2019
Investigative Analyst
Seminole County Sheriffs Office
01.2019 - 12.2022
911 Telecommunicator
Seminole County Sheriffs Office
05.2018 - 01.2019
Administrative Assistant
Long Surveying, Inc
07.2007 - 05.2016
Administrative Specialist
United States Marine Corps
06.2003 - 01.2005
Associates of Arts -
Seminole State College
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