Highly skilled Practice Manager offering more than 10 years of experience working for several well-known pediatric providers. Well-versed in managing all aspects of operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives, including lactation support. Contribute to high-volume medical practice by providing exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Manager/Pediatric Registered Nurse/Lactation Consultant
Advocare Summit Pediatrics
01.2011 - Current
Improved patient outcomes by developing individualized care plans tailored to the needs of pediatric patients.
Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
Collaborated with interdisciplinary teams for comprehensive patient care, resulting in improved overall health outcomes.
Provided education to parents on proper home care techniques, minimizing hospital readmissions and promoting long-term wellbeing.
Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
Maintained accurate documentation of patient progress, enabling informed decision-making among healthcare providers.
Mentored new nurses and provided guidance on best practices in pediatric nursing, elevating the standard of care within the department.
Improved practice revenue through effective financial management and strategic cost reductions.
Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Ordered all office supplies and kept check on inventory levels.
Addressed and remedied all patient or team member issues.
Provided supervision and management to team of support personnel.
Oversaw accounting, budgeting, and financial reporting.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Nursing
Union County College
Cranford, NJ
05.2002
Skills
Practice Management
Policy and Procedure Development
Patient Safety
Patient education and counseling
Lactation support
HIPAA Guidelines
Electronic Health Records
Employee Performance Evaluations
Workflow Management
Staff Management
Supplies Ordering
Budget Oversight
Payroll Administration
Bookkeeping
Policy Implementation
Drug Inventory Management
Basic Life Support for Health Care Providers (BLS)
Patient Relations
Certification
Registered Professional Nurse, NJ - #26NR10690400
IBCLC- International Board Certified Lactation Consultant - Credential #: L-304115
References
Furnished upon request
Timeline
Practice Manager/Pediatric Registered Nurse/Lactation Consultant