Stefanie Lupo

Littleton,Colorado

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

years of professional experience

Work History

Business Manager

Prestige Home Solutions

Littleton, CO

04.2019 - 10.2022

Communicated with customers and vendors positively with particular attention to problem resolution.
Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Oversaw and improved deliveries through proactive coordination of daily operations.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.

Lead Caregiver

Morningstar Senior Living

Littleton, CO

03.2018 - 05.2019

Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Private Caregiver

Self-employeed

Denver, Colorado

01.2016 - 03.2018

Maintained clean, safe and well-organized patient environment.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Supervised household staff, contractors and vendors.
Communicated with family and Hospice care nurse around the clock.

Education

High School Diploma -

Englewood High School, Englewood, CO

05.2002

Skills

Business Development
Regulatory Compliance
Intuit QuickBooks
Sales Tracking
Policy Development and Enforcement
Sales and Marketing

Recruiting and Hiring
Staff Management
Business Leadership
Implementing Client Care Plans
Client and Family Interviews

Timeline

Business Manager - Prestige Home Solutions

04.2019 - 10.2022

Lead Caregiver - Morningstar Senior Living

03.2018 - 05.2019

Private Caregiver - Self-employeed