Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Stefanie Mace

Plattsmouth,NE

Summary

Dedicated professional with over a decade of experience and effective results in customer relations and support, webinar management, and financial services. Recognized for team-oriented mindset, effective problem-solving skills, and the ability to expand and enhance positive customer experiences. Adept at delivering premium webinars, troubleshooting product issues, effective collaboration. Reliable and committed to achieving organizational goals through effective communication, strategic execution against objectives, and fostering a culture of engagement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Member Engagement Consultant

LinkedIn
05.2021 - 02.2025
  • Delivered high-impact webinars, educating professionals and executives on subscription benefits enhancements Hosting 16.3 thousand members year to date
  • Managed post-webinar follow-ups, addressing member inquiries about premium products Completing 1.8 thousand cases year to date
  • Identified and escalated product functionality issues for improved user experience
  • Assisted in planning and coordinating quarterly team-building events
  • Managed the team’s webinar schedule and set up webinars on Zoom for seamless hosting
  • Tracked and reported webinar analytics to identify trends and provide impact readouts for monthly/quarterly/yearly reporting to management team

Support Consultant

LinkedIn
07.2023 - 12.2023
  • Assisted customers in regaining account access by managing a high volume of cases
  • Investigated and processed reports to ensure proper account handling for account removal requests

Special Project Support

LinkedIn
08.2020 - 05.2021
  • Supported the Career Experts Program by delivering expert-reviewed resume feedback to members

Member Support Consultant II

LinkedIn
03.2018 - 08.2020
  • Provided real-time customer support via online chat, ensuring prompt issue resolution
  • Delivered expert guidance on LinkedIn products and services through chat and email support
  • Collaborated with internal teams to streamline customer issue resolution
  • Identified process improvements to enhance chat workflows and overall user experience
  • Consistently provided customer-centric solutions to improve engagement and satisfaction

Customer Support Specialist

LinkedIn
01.2015 - 08.2018
  • Delivered outstanding customer support via live chat, email, and phone interactions
  • Educated members on LinkedIn products to enhance user adoption and satisfaction
  • Acted as a key point of resolution for complex customer inquiries
  • Assisted with team engagement initiatives and communicated process updates to management

Senior Financial Service Specialist

SAC Federal Credit Union
11.2009 - 01.2015
  • Processed loan applications with approval limits up to $15,000
  • Assisted with branch operations, including opening, closing, and vault balancing
  • Provided supervisory support in the absence of management, including scheduling and member support
  • Consistently exceeded sales targets for new accounts and financial products
  • Trained and mentored new employees to enhance team performance

Customer Service Representative

Great Western Bank
02.2009 - 11.2009
  • Assisted customers with deposits, withdrawals, and loan transactions
  • Ensured exceptional service while managing account openings and loan applications
  • Maintained accurate vault balances and processed currency orders with the Federal Reserve

Customer Service Representative

Professional Veterinary Products
01.2008 - 01.2009

Customer Service Assistant

Werner Enterprises
01.2007 - 01.2008

Secretary I, Juvenile Probation

Sarpy County
01.2004 - 01.2007

Skills

  • Customer Support & Engagement
  • Email & Live Chat Communication
  • Webinar Hosting & Management
  • Data Tracking & Reporting
  • Team Collaboration & Training
  • Account & Member Support

Certification

  • Cultivating a Growth Mindset
  • Components of Effective Learning
  • Understanding Customers Using Jobs to Be Done with David Duncan

Timeline

Support Consultant

LinkedIn
07.2023 - 12.2023

Member Engagement Consultant

LinkedIn
05.2021 - 02.2025

Special Project Support

LinkedIn
08.2020 - 05.2021

Member Support Consultant II

LinkedIn
03.2018 - 08.2020

Customer Support Specialist

LinkedIn
01.2015 - 08.2018

Senior Financial Service Specialist

SAC Federal Credit Union
11.2009 - 01.2015

Customer Service Representative

Great Western Bank
02.2009 - 11.2009

Customer Service Representative

Professional Veterinary Products
01.2008 - 01.2009

Customer Service Assistant

Werner Enterprises
01.2007 - 01.2008

Secretary I, Juvenile Probation

Sarpy County
01.2004 - 01.2007
  • Cultivating a Growth Mindset
  • Components of Effective Learning
  • Understanding Customers Using Jobs to Be Done with David Duncan

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Stefanie Mace