Stefanie Markham
Stamford,CT
Summary
With over 30 years of experience in human services and healthcare program management, this dynamic and compassionate leader has demonstrated expertise in staff leadership, program development, compliance, and advocacy for individuals with intellectual, developmental, and mental health needs. Excels at managing cross-functional teams, navigating complex regulations, and fostering collaboration among stakeholders. Strong communication skills, strategic planning abilities, and operational execution consistently recognized for excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Director, Personal Outcomes and Programs
KenCrest Services
03.2023 - 04.2025
- Directed operations across multiple residential programs; supervised over 145 staff
- Led hiring, onboarding, and staff development initiatives
- Collaborated with CT DDS, families, clinicians, and internal departments to ensure quality outcomes
- Ensured regulatory compliance with DDS, QSR, fire/safety, and federal guidelines
- Managed client finances and ensured program goals aligned with strategic KPIs
- Conducted certified DDS incident investigations
Program Specialist (Remote)
Moses Weitzman Health System
01.2022 - 03.2025
- Managed cross-departmental healthcare projects, improving workflows and compliance
- Streamlined internship and hiring processes; enhanced team performance metrics
- Produced detailed data reports for executive strategy and funding initiatives
- Strengthened interdepartmental collaboration and optimized care coordination
Program & Talent Acquisition Specialist
KenCrest Services
08.2015 - 03.2023
- Oversaw recruitment, onboarding, and retention strategies
- Delivered staff training in behavior plans, medical protocols, and outcomes tracking
- Supported individuals across residential programs, ensuring health and behavioral goals were met
- Managed evaluations, documentation, and licensing compliance (PA 51 & 6400 regulations)
- Provided case management and therapy support for individuals with DD
Project Director
KenCrest Services
05.2015 - 08.2015
- Supervised residential programs for adults and children with developmental and mental health needs
- Monitored budgets, staff scheduling, and regulatory compliance
- Hired and evaluated staff; led team meetings and training
- Ensured health, safety, and dignity of individuals through direct support and advocacy
Project Supervisor
KenCrest Services
08.1992 - 05.2015
- Supervised residential programs for adults and children with developmental and mental health needs
- Monitored budgets, staff scheduling, and regulatory compliance
- Hired and evaluated staff; led team meetings and training
- Ensured health, safety, and dignity of individuals through direct support and advocacy
Education
Master of Science - Human Services
Lincoln University
Lincoln, PA05.2015
Skills
- Team leadership
- Policy Development & Compliance
- Strategic Planning & KPIs
- Family engagement advocacy
- Regulatory & Licensing Standards
- Recruitment and development
- Collaborative teamwork across departments
- Data Analysis & Quality Improvement
- Budget management
- Incident Investigation (DDS Certified)
- Behavioral Support & Crisis Management
- Applicant tracking system knowledge
- Experienced with Dayforce software
- Experience with Kronos systems
- Microsoft Suite
- Experience with Workday
- Experience with Evolv platform
- Experienced with Qualtrics platform
- Experienced with applicant tracking systems
- Strategic development
- Regulatory compliance
- Crisis management
Certification
- CPR Certified
- DDS Certified Investigator
- PMT Trainer
- Medication Administration Certified
Timeline
Assistant Director, Personal Outcomes and Programs
KenCrest Services
03.2023 - 04.2025
Program Specialist (Remote)
Moses Weitzman Health System
01.2022 - 03.2025
Program & Talent Acquisition Specialist
KenCrest Services
08.2015 - 03.2023
Project Director
KenCrest Services
05.2015 - 08.2015
Project Supervisor
KenCrest Services
08.1992 - 05.2015
Master of Science - Human Services
Lincoln University
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