Stefanie Martinez
Tempe,AZ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Red Robin
07.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, demonstrating time management and organizational skills during peak hours.
- Assisted in training new staff members on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment while maintaining quality standards.
- Handled cash transactions accurately, balancing registers at end of shifts to maintain financial accountability.
- Utilized point-of-sale systems effectively to process orders and manage customer payments seamlessly.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced dining experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
IHOP
04.2015 - 05.2022
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Quality control
- Table bussing
- Suggestive selling
Languages
Spanish
Full Professional
Timeline
Server
Red Robin
07.2023 - Current
Server
IHOP
04.2015 - 05.2022
No Degree - Nursing
Maricopa Community Colleges, Mesa Community College