Stefanie McGhee
Dallas,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
M2M Customer Consultant
O2
Nuremberg, Bavaria
06.2018 - 08.2024
- Answered incoming calls from customers and provided assistance with product inquiries.
- Provided accurate information about products and services to customers.
- Handled customer complaints in a professional manner while ensuring customer satisfaction.
- Assisted customers with account set-up, billing questions, technical support issues and other inquiries.
- Used active listening skills to understand customer needs before offering solutions or making recommendations.
- Adhered to all established policies, procedures and quality standards.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Team Lead
Fit One Gym
Nuremberg, Bavaria
02.2016 - 03.2018
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Identified needs of customers promptly and efficiently.
Associate
Dunkin' Donuts
Nuremberg, Bavaria
01.2013 - 02.2016
- Processed shipments received from vendors according to established protocols.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Arranged and stocked new merchandise following placement directions.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
Education
High School Diploma -
St. Leonhard
Germany Skills
- Direct Sales
- Call Documentation
- Promotional support
- Order Processing
- Account Management
- Regulatory Compliance
Accomplishments
- Was given the title of Customer service technician of the year due to overwhelming positive feedback from customers.
- Moved to team lead at a young age due to leading by a great example.
Languages
English
Professional
German
Professional
Certification
- Proficient in some computer knowledge of C++
- Knowledge and understanding of Systems in multiple languages.
Timeline
M2M Customer Consultant
O2
06.2018 - 08.2024
Team Lead
Fit One Gym
02.2016 - 03.2018
Associate
Dunkin' Donuts
01.2013 - 02.2016
- Proficient in some computer knowledge of C++
- Knowledge and understanding of Systems in multiple languages.
High School Diploma -
St. Leonhard
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