Stefanie Gardner
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Medical Assistant
Ortho Sport & Spine Physicians
05.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
SUPERVISOR
AMERICAN ALLERGY SERVICES
04.2023 - 04.2024
- SCHEDULING, RESCHEDULING, AND CANCELLING PATIENT APPOINTMENTS AS REQUIRED
- ANSWERING PATIENTS' QUESTIONS REGARDING BASIC MEDICAL TESTS AND PROCEDURES
- PROVIDING INSTRUCTIONS TO PATIENTS TO ENSURE THAT THEY ARE PREPARED FOR EXAMINATIONS AND PROCEDURES
- EXPLAINING FINANCIAL REQUIREMENTS AND OBLIGATIONS TO PATIENTS AND ENTERING PAYMENTS INTO THE PRACTICE MANAGEMENT SYSTEM
- SCHEDULING REFERRAL APPOINTMENTS AND FOLLOW-UPS
- VERIFYING INSURANCE DETAILS
- FILING DOCUMENTS AND ORGANIZING SUPPLIES
- WORKS WITH LEADERSHIP TO IDENTIFY OPPORTUNITIES AND PROBLEMS AND INITIATES PLANS FOR DECISIONMAKING AND PROBLEM SOLVING IN THE ORGANIZATION
- DIRECTLY SUPERVISES MEDICAL ASSISTANTS AND ASSURED ADEQUATE COVERAGE FOR ALL POSITION AND ARRANGING FOR COVERAGE FOR SICK AND VACATION TIME
- ASSURE THAT THE PROVIDER'S SCHEDULES MEET THE DAILY REQUIREMENT FOR SUCCESS, BY WORKING WITH THE ENTIRE OFFICE STAFF
- MAKES RECOMMENDATIONS FOR STAFFING LEVELS AT THE SITE BASED ON SITE PRODUCTIVITY AND PATIENT NEED
- ASSURES ADEQUATE PROVIDER COVERAGE TO MEET PATIENT NEEDS AT ALL TIMES
- WORKED DAILY WITH HUMAN RESOURCE INTERVIEWING, HIRING AND PREPARING ORIENTATION FOR NEW STAFF
- COMPLETED EMPLOYEE EVALUATIONS IN A TIMELY MANNER AND APPROPRIATE GOALS ARE SET FOR ALL STAFF SUPERVISED
- RECOMMEND SALARY ADJUSTMENTS
- MANAGED THE BI-WEEKLY TIME CARDS AND MONITORED TIME CLOCK ACTIVITIES FOR MY TEAM
- HANDLED AUTHORIZATION AND VERIFICATIONS
- ANSWERED MULTIPLE PHONE LINES
- PROVIDED ACCURATE AND COMPLETE INFORMATION TO BILLING OFFICE
- ENSURED ACCURACY OF PATIENT DATA ENTERED INTO SYSTEM
- SETUP EMR PORTAL ACCESS FOR NEW HIRES
PROGRAM/MEDICAL ASSISTANT
EAST CENTRAL REGIONAL HOSPITAL
11.2018 - 03.2023
- Completed administrative tasks for staff, such as making copies, proofing documents, distributing mail, filing, responding to e-mails, data entry
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
- Attend meetings to record minutes
- Assist with patient feedings
- Obtain patient vitals
- Transport patients
- Maintain patient files and add new information as it becomes available
- Set up and maintained physical and electronic filing systems
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork
- Access/Update Electronic Medical Records
- Collect and prepare laboratory specimens
- Coordinate with outside offices for patient off campus appointments
- COVID-19 Testing Site: Prepare all collected specimens for testing and analysis
- Perform data entry of patient information in an accurate and timely manner
- Set up needed materials for testing (PPE, hand sanitizer etc.)
- Provide temperature checks & conduct COVID-19 Screening
- COVID-19 Vaccine Site: Registration and line management
- Greeting and doing temperature checks
- Maintaining safety and sanitation in the vaccination site
Certified Pharmacy Technician
Rite Aid Pharmacy
02.2008 - 01.2010
- Administered medications as per pharmacist orders
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Restocked shelves and prepared expired drugs for return
- Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory
- Entered and processed prescriptions into the internal system with accuracy
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Answered patient questions regarding medication
- Resolve third-party rejection claims
- Verified prescriptions by contacting the physicians' office
Education
High School Diploma -
Garinger HIgh School
Skills
- Database entry
- Scheduling and calendar management
- Microsoft Excel & Word
- Administrative support specialist
- First Aid/CPR
- Proficient Clerical Skills
- Medical Assisting
- Medical terminology
- Patient documentation
- HIPAA compliance
- Organizational skills
- Critical thinking skills
- Appointment scheduling
Certification
Basic Life Support (BLS), National CPR Foundation
Timeline
Patient Care Coordinator/Medical Assistant
Ortho Sport & Spine Physicians
05.2024 - Current
SUPERVISOR
AMERICAN ALLERGY SERVICES
04.2023 - 04.2024
PROGRAM/MEDICAL ASSISTANT
EAST CENTRAL REGIONAL HOSPITAL
11.2018 - 03.2023
Certified Pharmacy Technician
Rite Aid Pharmacy
02.2008 - 01.2010
High School Diploma -
Garinger HIgh School
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