Summary
Overview
Work History
Education
Skills
Timeline
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Stefanie Monteiro

Alexandria,VA

Summary

Dedicated student with excellent experience in multiple industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Surgical Clerical Associate

William Osler Health System
10.2023 - 01.2024
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Pharmacy Assistant

Rexall
03.2019 - 01.2024
  • Received incoming supplies and stocked in correct locations.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Set and achieved company defined sales goals.
  • Handled cash transactions accurately, processing payments securely while maintaining excellent rapport with customers.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Provided professional services and support in a dynamic work environment.
  • Paid attention to detail while completing assignments.

Veterinary Assistant

Bristol Veterinary Hosptial
04.2022 - 07.2022
  • Prepared animals for surgical procedures.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured a clean and sanitary environment for both patients and staff, performing daily cleaning tasks.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Answered constant flow of customer calls with minimal wait times.

Sales Associate

University Of Toronto
02.2022 - 04.2022
  • Solved customer challenges by offering relevant products and services.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Barista

Starbucks
10.2021 - 12.2021
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Registration Clerk

University Health Network
04.2021 - 07.2021
  • Explained form wording to patients to help each understand information required.
  • Updated patient contact information to support accurate electronic medical records.
  • Maintained patient confidentiality while accurately documenting vaccine administration records in electronic health systems.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with local public health departments to track and report trends in COVID-19 cases, supporting informed decision-making processes.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.

Assistant Manager

Bombay Bakers
08.2015 - 02.2019
  • Created employee schedules to align coverage with forecasted demands.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

Education

Associate of Science - Criminal Justice

Northern Virginia Community College
Alexandria, VA
12.2026

Bachelor of Fine Arts -

OCAD University
Toronto, ON
12.2023

Bachelor of Arts -

Tampere University of Applied Sciences
Tampere, Finland
12.2022

Skills

  • Basic Bookkeeping
  • Inventory Assessment
  • Bookkeeping Software
  • Medical Terminology
  • Microsoft Office
  • Active Listening
  • Materials Organization
  • Flexible and Adaptable
  • Technical Support
  • Positive Attitude

Timeline

Surgical Clerical Associate

William Osler Health System
10.2023 - 01.2024

Veterinary Assistant

Bristol Veterinary Hosptial
04.2022 - 07.2022

Sales Associate

University Of Toronto
02.2022 - 04.2022

Barista

Starbucks
10.2021 - 12.2021

Registration Clerk

University Health Network
04.2021 - 07.2021

Pharmacy Assistant

Rexall
03.2019 - 01.2024

Assistant Manager

Bombay Bakers
08.2015 - 02.2019

Associate of Science - Criminal Justice

Northern Virginia Community College

Bachelor of Fine Arts -

OCAD University

Bachelor of Arts -

Tampere University of Applied Sciences

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Stefanie Monteiro