Stefanie Montoya
North Las Vegas,NV
Summary
Results-driven professional seeking to leverage expertise in strategic planning and process optimization to contribute to organizational success. Proven track record of enhancing operational efficiency and driving revenue growth through innovative solutions. Committed to continuous learning and skill enhancement to adapt in a dynamic business environment.
Overview
18
18
years of professional experience
Work History
Credit Executive
Resorts World Las Vegas
Las Vegas, NV
09.2022 - 03.2025
- Audited department invoices to ensure correct charges were implemented in accordance with third party contracts
- Managed day-to-day operations, productivity, and performance, employee scheduling, employee performance feedback, and addressed employee concerns
- Implemented internal techniques that optimize productivity, maintain consistent speed of service, and minimize external service fees
- Updated credit information in customer Emarker, Synkros, Central Credit, and NCC accounts
- Scanned credit documents into the department storage system
- Developed a cohesive credit team, maintained moral during periods of change, promoted employee engagement and programs to improve job satisfaction
- Performed credit application evaluations, audited customer credit, banking, gaming reports, and other information as needed to determine credit worthiness and support credit decisions
- Managed internal and external inquiries for casino credit information
Credit Analyst
The Cosmopolitan Las Vegas
04.2016 - 09.2022
- Assessed credit risk and analyzed financial statements
- Generated daily and weekly reports to perform credit evaluation updates
- Controlled credit exposure by providing financial structure and management support to minimize risk
- Maintained and updated credit information for guests to ensure credit extensions were used appropriately
- Filed and scanned all financial documents and reports used to support credit decisions into the department's optical storage system
- Analyzed consumer reports, Central Credit reports, Credit Bureau reports, and bank rating reports to ensure timely conveyance of credit decisions to the proper entities
- Maintained full knowledge of current regulatory environment and made initiative-taking adjustments to meet changing requirements
- Ensured that the Department is in complete compliance with all mandatory forms, internal systems check, and inquiries
Credit Clerk
ESS Caesars Entertainment
06.2014 - 04.2016
- Managed reports, filing, and collections paperwork for Management
- Entered and adjusted guest personal information, bank information, Consumer Credit information, and Central Credit information into CMS
- Processed casino credit applications and conducted credit worthiness research to support Management decisions
- Filed and scanned all financial documents and reports used to support credit decisions into the department's optical storage system
- Managed internal and external inquiries for casino credit information
- Oversaw all reporting, documentation, and recordkeeping requirements for the Department
Customer Service Agent
Medco Health Solutions
11.2008 - 06.2014
- Educated members on account services and resolved client inquiries regarding order status and shipment issues
- Connected members with Pharmacists for consultations and medication concerns
- Queued claims, assisted in claims research, and answered customer inquiries regarding claims and eligibility
- Resolved outstanding debts with customers to avoid company writeoffs and processed payments and/or refunds for Accounts Receivable
- Explained prescription plans and benefits to members and advised of appropriate steps for Prior Authorization and the appeals process
- Secured patient information in accordance with HIPAA and company policies
- Functioned as point of contact for night shift regarding Accredo Specialty Pharmacy policies and after-hours concerns
Operations Supervisor
Golden Scarlet Group Home
07.2007 - 11.2008
- Motivated and trained employees on resident care and daily maintenance to maximize team productivity
- Organized and maintained business transaction records, reports, and patient referrals
- Computed and issued employee wages, resident statements, and company invoices
- Served as point of contact concerning the company or its residents
- Interviewed, screened, and reviewed patient profiles of potential residents for admittance
- Filed, secured, and organized patient charts and records in accordance with HIPPA regulations
Education
BS - Business Finance
University of Phoenix
Phoenix, AZ06.2014
Skills
- Analytical
- Communication
- Innovative Analytical Person
- Critical Thinker
- Goal-driven
- Problem-solving
- Organized
- Meticulous
- Productive
- Time Management
- Leadership
- Computer Proficient
- Strong Work Ethic
- Self-Management
References
Available upon request.
Timeline
Credit Executive
Resorts World Las Vegas
09.2022 - 03.2025
Credit Analyst
The Cosmopolitan Las Vegas
04.2016 - 09.2022
Credit Clerk
ESS Caesars Entertainment
06.2014 - 04.2016
Customer Service Agent
Medco Health Solutions
11.2008 - 06.2014
Operations Supervisor
Golden Scarlet Group Home
07.2007 - 11.2008
BS - Business Finance
University of Phoenix
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