Stefanie Morgan
Amarillo,TX
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
22
22
years of professional experience
Work History
SERVICE MANAGER
Vermeer Texas-Louisiana
05.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Administrator
Vermeer
05.2023 - 05.2024
- Accurately check in and out customer equipment in a timely manner
- Specializing in billing and warranty
- Used skills gained from previous jobs to provide conflict resolution with customers
Office Manager/Bookkeeper/Owner
BDM Services
01.2003 - 05.2023
- All data entry including invoicing customers and account receivables
- Reconciling bank accounts, assisting customers, answering phone calls, processing payroll, and payroll liabilities
Administrative Assistant
AEG Petroleum
11.2021 - 05.2023
- Data entry including fuel pricing for multiple branches
- Customer relations included billing customers and handling conflicts in a professional and empathetic manner
- Aided the office manager and acquiring knowledge to further help the company
Administrative Assistant
BHI Energy
05.2021 - 09.2021
- In charge of all administrative tasks, including data entry, registration of units, testing of units for safety, ensuring the units were assigned to specific crews and foreman, and any other tasks assigned
Inventory Clerk
I-27 Truck Parts
10.2020 - 05.2021
- Ordered parts to maintain adequate inventory
- Assessed parts at check in to make sure of quality and accurate quantity
- Assigned appropriate assignment of location
Inventory Clerk/ Warranty Assistant
Street Toyota
06.2016 - 03.2019
- Print out new car invoices daily from manufacturer and post to inventory
- Post all vehicle purchases
- Reconcile payments
- Process, register, and pay all vehicle warranties, extended warranties, extended service contracts, gap, insurance, and aftermarket products maintaining a log of all contracts processed and mailed
- Process warranty and extended service contract claims as back up to warranty administrator
- Reconciles all warranty receivables with payments through the appropriate schedules
- Post credits to appropriate schedule
- Assist with all clerical needs as directed by the fixed operations manager or controller
Education
High School Diploma -
CANYON HIGH
Canyon, TX01-1997
Skills
- Month-end reports
- Bookkeeping
- GL accuracy
- Data entry
- Data processing
- Accounts payable and receivable
- Account reconciliation
- Adaptable and fast learning
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Goal oriented
- Team collaboration and leadership
Timeline
SERVICE MANAGER
Vermeer Texas-Louisiana
05.2024 - Current
Service Administrator
Vermeer
05.2023 - 05.2024
Administrative Assistant
AEG Petroleum
11.2021 - 05.2023
Administrative Assistant
BHI Energy
05.2021 - 09.2021
Inventory Clerk
I-27 Truck Parts
10.2020 - 05.2021
Inventory Clerk/ Warranty Assistant
Street Toyota
06.2016 - 03.2019
Office Manager/Bookkeeper/Owner
BDM Services
01.2003 - 05.2023
High School Diploma -
CANYON HIGH
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