Stefanie Phillips
Oklahoma City,OK
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Owner
JumpZone OKC
10.2012 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Paralegal
Rainey, Ross Rice & Binns
08.2003 - 09.2012
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Attended court hearings and depositions to take notes and document proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Wrote and filed pleadings with [Type] court on schedule to maximize case success.
- Conducted background investigations on defendant.
Education
High School Diploma -
Choctaw High School
Choctaw, OK05.2002
Skills
- Budget Administration
- Administrative Oversight
- KPI Management
- Regulatory Compliance
- Business Management
- Marketing
- Strategic Planning
- Business Planning
- Business Administration
- Financial Planning
- Business Marketing
- Business Development
- Financial Management
- Team Oversight
- Small Business Operations
- Client Service
- Verbal and Written Communication
- Staff Management
- Staff Hiring
- Operations Management
- Customer Relations
- Budget Development
- Organizational Skills
- Decision Making
- Performance Monitoring
- Budgeting and Forecasting
- Creative Thinking
- Team Building
- Marketing Strategy
- Staff Training
- Employee Training
- Customer Service
- Staffing Oversight
- Driven and Determined
- Purchasing and Planning
- Coaching and Mentoring
- Attention to Detail
- Bookkeeping
- Sales Development
Timeline
Owner
JumpZone OKC
10.2012 - Current
Paralegal
Rainey, Ross Rice & Binns
08.2003 - 09.2012
High School Diploma -
Choctaw High School
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